Jeremy Lyon
Philadelphia,United States
Summary
Dedicated Manager with years of experience of overseeing, hiring, training/development of new employees. Skilled at operating departments efficiently to meet goals. Proactive and hardworking work ethnic focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Lowe's
07.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Store Manager
AutoZone
07.2019 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Dispatch Supervisor
Amazon
10.2018 - 04.2019
- Supervised team of numerous employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Warehouse Manager
Big Lots
10.2017 - 05.2018
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Communicated regularly with cross-functional teams to improve coordination between departments.
Service Manager
Lowes Home Improvment
11.2013 - 08.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Car Salesperson
Sport Chevrolet Company
06.2012 - 03.2013
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Delivery Driver
Sun Herald Newspaper
10.2007 - 06.2012
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Education
Associate of Science -
Mississippi Gulf Coast Community College
Perkinston, MS05-2007
High School Diploma -
Neshoba Central High School
Philadelphia, MS05-2005
Skills
- Customer Service and Satisfaction
- Leadership
- Mentoring
- Professional Networking
- Business Development
- Operations Management
- Product and Service Knowledge
Timeline
Assistant Manager
Lowe's
07.2023 - 10.2024
Store Manager
AutoZone
07.2019 - 07.2023
Dispatch Supervisor
Amazon
10.2018 - 04.2019
Warehouse Manager
Big Lots
10.2017 - 05.2018
Service Manager
Lowes Home Improvment
11.2013 - 08.2017
Car Salesperson
Sport Chevrolet Company
06.2012 - 03.2013
Delivery Driver
Sun Herald Newspaper
10.2007 - 06.2012
Associate of Science -
Mississippi Gulf Coast Community College
High School Diploma -
Neshoba Central High School