Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
Oversaw maintenance schedules for equipment used during the night shift, minimizing downtime due to breakdowns or repairs while maximizing operational efficiency.
Concierge
Artisans Senior Living Community
01.2019 - Current
Initial point of contact with answering telephones and manning the front door
Direct support including assisting with caring of patients
General clerical duties using a computer system with reports and documents
Lead Online Personal Shopper
Hy-Vee
09.2014 - Current
Order selecting and preparing for delivery including payment handling
Instructing of fellow shoppers planning workloads and directing delivery schedules
First point of contact for customers with walk-ins, telephone and emails
Problem solving complaints and addressing the needs of the department