Danesha Thompson
Irving,TX
Summary
Solution-focused Network Engineer known for efficient task completion. Specialize in network security, and system troubleshooting. Excel in communication, teamwork, and adaptability, ensuring smooth project execution and workplace harmony.
Hardworking employee with customer service, multitasking, and time management abilities. Determined to giving every customer a above and beyong experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Tear 3 Network Engineer
Check Point
Irving, TX
03.2019 - 05.2025
- Assist customers in resolving issues regarding Check Point Firewall via ticket system.
- Correspond with customers via phone and email regarding updates on ticket.
- Run debugs and packet captures to analyze issues.
- Run linux commands via cli to verify and review setting's, outputs, and files.
- Replicate customers network to verify issues and solution's.
- Create and update internal documentation on issues that I had discovered a solution for via support center.
- If a task was created with R&D check ticket and update with any requested information i.e. debugs.
- Assist in handovers collecting information for engineers outside of their working hour's.
- Attend training for new products as deployed.
- Secured network systems by establishing and enforcing access control policies.
- Conducted network vulnerability scans and remediation efforts to mitigate risks and ensure compliance with security policies.
- Provided technical support and guidance to users and junior network engineers, enhancing team knowledge and efficiency.
Shift Supervisor
CVS Pharmacy
Irving, TX
08.2008 - 02.2019
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted customers with product selection when needed.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Conducted weekly inventory of supplies, equipment, and food items.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Addressed any issues that arose during the shift in a timely manner.
- Completed opening and closing duties to facilitate business operations.
- Coached team members to increase productivity and reduce workplace accidents.
- Checked orders for quality and completeness.
- Implemented strategies to increase sales and improve service quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
High School Diploma -
The Colony High School
The Colony, TX12-2002
Some College (No Degree) - Computer Science
Dallas College
Dallas, TXSkills
- Check Point Firewall
- Packet analysis
- Linux command line
- Network troubleshooting
- Customer relationship management
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Network Troubleshooting Abilities
- Hardware and software configurations
- Network security implementation
- Firewall management tools
- Technical troubleshooting
- Layer-2/3 protocols
- IP address structure
Certification
- Ccsa
References
References available upon request.
Timeline
Tear 3 Network Engineer
Check Point
03.2019 - 05.2025
Shift Supervisor
CVS Pharmacy
08.2008 - 02.2019
High School Diploma -
The Colony High School
Some College (No Degree) - Computer Science
Dallas College