Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danesha Whitlock

Evansville

Summary

Compassionate and skilled CMA with extensive experience at Deaconess Gateway Hospital, excelling in patient education and triage. Proven ability to enhance patient outcomes through effective communication and care planning. Proficient in phlebotomy techniques and patient safety monitoring, fostering trust and comfort in high-stress environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CMA- Phone Nurse

Deaconess Gateway Hospital
10.2021 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Triage patients symptoms to determine the appropriate level of care

Certified Nursing Assistant

Cypress Grove Nursing Home
10.2017 - 12.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.


Lead Phlebotomist

Deaconess Midtown Hospital
10.2014 - 07.2016
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
  • Developed strong relationships with patients by fostering trust during the blood collection process.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Enhanced patient experience by providing efficient and accurate blood collection services.

Education

Registered Medical Assistant - Medical Assisting

Ross Medical
Evansville
05-2021

Skills

  • Pediatric care
  • Phlebotomy techniques
  • Patient safety monitoring
  • Patient care and education
  • Taking vitals
  • Collecting vitals
  • Patient monitoring

Certification

  • RMA - Registered Medical Assistant ID# 293329


Timeline

CMA- Phone Nurse

Deaconess Gateway Hospital
10.2021 - Current

Certified Nursing Assistant

Cypress Grove Nursing Home
10.2017 - 12.2019

Lead Phlebotomist

Deaconess Midtown Hospital
10.2014 - 07.2016

Registered Medical Assistant - Medical Assisting

Ross Medical

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