DANESIA THOMPSON
Acworth,GA
Summary
Goal-oriented Customer Service Manager with 8 years of experience in a successful leadership role. Detail-focused with knowledge of employee training techniques throughout the sales process and a dedication to meeting and exceeding sales goals. Charming salesperson with skill in communication and collaboration for best-in-class Service.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Flight Attendant
Delta Air Lines, Inc
09.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Executive Team Leader- General Merchandise/ Food
Target
Atlanta, GA
03.2021 - Current
- Managed (4) teams consisting of 160 team members covering the areas of: General Merchandise, Grocery, Food Services (Pizza Hut Cafe & Starbucks), and Fulfillment
- Direct merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Establish and optimize schedules to keep coverage and service in line with forecasted demands.
- Reduce corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Achieve recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Promote team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Oversee daily operations of logistics start-up, including staffing and training, safety compliance, inventory control and financial functions.
Executive Team Leader- Service & Engagement
Target
Atlanta, GA
04.2019 - 03.2021
- Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities to drive proficiencies for all front of store experiences.
- Engage in consistent and meaningful development conversations throughout critical touch points within Service and Engagement Team Leader career path.
- Establish culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviors.
- Understand business reporting and guest insights to understand, troubleshoot and follow up on opportunity areas.
- Create schedules that follow store's scheduling allocation and guidelines to support peak traffic times, key holiday events, and weekends.
- Manage store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales.
- Recruited, managed and motivated 80 member retail team to give every guest positive and memorable experiences.
- Trained 10 newly onboarded Service and Engagement Executive Team Leaders for Target Group 300, which consisted of Georgia and boarding states TN and AL.
Assistant Director of Admissions
Argosy University
Sandy Springs, GA
03.2018 - 01.2019
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Completed approximately 100 phone calls day to generate prospective students and guide students through admissions process.
- Oversaw daily operations to ensure high levels of productivity for the Admissions department
Vertical Sales Specialist
PeopleReady
Hapeville, Georgia
03.2017 - 02.2018
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support 24/7.
- Built client relationships by acting as the liaison between national accounts team and market sales representatives.
- Maintained high standards of customer service by answering pricing, availability, credit questions expeditiously.
- Maintained a central database of key contacts, risk ratings, financial impact and key issues.
- Developed billing structure for 500 employees that were employed for FEMA contract, during Hurricane Harvey.
- Utilized CRM to organize and manage current clients' accounts and prospective clients.
- Created monthly sales reports by tracking weekly billing from national branches.
- Worked directly with management, National Account Managers, and National Account Support department to brainstorm, discuss strategy and mitigate billing issues.
- Produced ad hoc reports and documents for senior team members on monthly basis.
Branch Assistant Manager
Enterprise Rent-A-Car
Union City, Georgia
08.2014 - 03.2017
- Managed 644 car fleet operation with high-volume and time sensitive customer transactions.
- Promoted 13 employees to their next level of management within the company.
- Maintained corporate average score of 85 for the Enterprise Customer Service Qualification Index.
- Developed and coached employees on time management, sales and service, and how to remain promotable.
- Created daily reports to check and balance monthly Account Receivables, using Microsoft Office Excel.
- Cross-trained 5 assistant branch managers within the branch.
- Supervised team of 15 branch employees and made recommendations regarding performance evaluations
- Protected company assets with strategic risk management approaches.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5-member management team with related direct reports.
Education
Master of Science - Organizational Leadership
Brenau University
Gainesville, GA 08.2023 - 05.2025
Bachelor of Arts - Psychology
Spelman College
Atlanta, GA 08.2009 - 05.2014
Skills
- Effective problem solver
- Detail-oriented
- Customer-service oriented
- Microsoft Office expertise
- Time Management
- Self-motivated
- Skilled multi-tasker
- Knowledgeable in CRM
- Outstanding Interpersonal skills
- Excellent Written Communication skills
Timeline
Master of Science - Organizational Leadership
Brenau University
08.2023 - 05.2025
Flight Attendant
Delta Air Lines, Inc
09.2022 - Current
Executive Team Leader- General Merchandise/ Food
Target
03.2021 - Current
Executive Team Leader- Service & Engagement
Target
04.2019 - 03.2021
Assistant Director of Admissions
Argosy University
03.2018 - 01.2019
Vertical Sales Specialist
PeopleReady
03.2017 - 02.2018
Branch Assistant Manager
Enterprise Rent-A-Car
08.2014 - 03.2017
Bachelor of Arts - Psychology
Spelman College
08.2009 - 05.2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Quote
The difference between who you are and who you want to be is what you do.
Unknown
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany Culture4-day work week401k matchStock Options / Equity / Profit SharingPaid time offHealthcare benefitsPaid sick leavePersonal development programsSimilar Profiles
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