Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills, and dedication to customer service. Skilled in financial analysis, customer service, and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Hi, I’m
Danesis Fielder
Chicago,IL
Summary
Overview
11
years of professional experience
Work History
Yelp
Account Executive
01.2023 - 04.2024
Job overview
- Managed pipeline of over 100 clients ranging from dentists to florists to restaurant owners
- Consult, educate, strategize, and successfully sell Yelp advertising programs through high volume of sales calls strong communication and tenacity are key! Yelp's advertising solutions, and adapt product recommendations quickly to suit client needs. Asking probing questions and handling objections.
- Achieve and consistently exceed monthly sales goals.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships, and executed sales strategies to drive new business.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
AT&T
Customer Service Representative
06.2019 - 12.2022
Job overview
- Answers over 80+ inbound calls daily from customers with billing issues, technical issues, or general service questions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assists customers with questions and concerns on all products and services through research and resolution using various tools and systems.
- Coordinates with all sales channels for retention efforts on existing customer base.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CVR Associates
Participate Liaison
12.2015 - 06.2019
Job overview
- Remain familiar and current with U.S
- Department of Housing and Urban Development Federal with regulations of state and local building codes
- Provide excellent customer service to program participants and landlords by explaining and consistently enforcing program guidelines and regulations
- Ensure that program participants have safe and decent places to live by working with landlords and case managers
- Data entry and filing of all participant's paperwork.
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
- Primary point of contact, fostering strong relationships between internal teams and external partners.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
Go Health
Licensed Health Insurance Agent
01.2015 - 12.2015
Job overview
- Filing confidential documents, dealing with correspondences, maintaining data using computer, and manual systems.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options. Sold healthcare insurance to new customers.
- Adhered to existing working practices, methods, and procedures, undertook relevant training and development, and responded positively to new and alternative systems.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
LaSalle Network
Remittance Processing Specialist
01.2013 - 01.2015
Job overview
- Manually extracted payments from envelopes, separating and sorting checks and invoices to prepare deposits according to client specifications
- Issued purchase orders, opened bills that were received, posted bills to accounting systems, and received approval to pay those bills
- Reduced errors in remittance transactions by rigorously following established protocols and conducting thorough quality checks.
- Managed high-volume transactions during peak periods while maintaining exceptional attention to detail and unwavering commitment to quality control.
- Developed customized reports for management to review performance metrics of Remittance Processing department periodically.
Education
Rasmussen College-IllinoisChicago
Bachelor of Arts from Human Resource Management
10.2025
University Overview
City of Chicago Colleges- Olive HarveyChicago, IL
Associate of Arts
06.2018
University Overview
Skills
- Office Administration
- Administrative Experience
- Office Management
- Clerical Experience
- Data Entry
- CRM software
Accomplishments
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
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Available
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Timeline
Account Executive
Yelp
01.2023 - 04.2024
Customer Service Representative
AT&T
06.2019 - 12.2022
Participate Liaison
CVR Associates
12.2015 - 06.2019
Licensed Health Insurance Agent
Go Health
01.2015 - 12.2015
Remittance Processing Specialist
LaSalle Network
01.2013 - 01.2015
Rasmussen College-Illinois
Bachelor of Arts from Human Resource Management
City of Chicago Colleges- Olive Harvey
Associate of Arts