Danessa Duran
Denver City,TX
Summary
My name is Danessa Duran and was born and raised in Pueblo Colorado. While still finishing college I decided to expand my horizon's and relocate to Denver, Co. I am currently working towards my professional career in health and beauty. As well as maintaining a full time job at one of the busiest restaurant/ bars in downtown Denver. I have been in the customer service industry for eight years now and enjoy interacting with new individuals each and every day. Building that one on one interaction with people has been and always will be one of my strongest qualities.
Overview
12
12
years of professional experience
Work History
Bartender
The ViewHouse Ballpark
Denver, CO
08.2018 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Landscaping Manager
Double D Landscaping
Pueblo, CO
01.2015 - 06.2018
- Managed multiple day laborers in completing large landscaping projects exceeding varies amounts depending on how large the project was.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Utilized lawn striping methods for healthy grass growing and appearance.
Server
Buffalo Wild Wings
Pueblo, CO
04.2013 - 10.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
No Degree - Nursing Education
Arapahoe Community College
Littleton, COGED -
Pueblo Community College
Pueblo, CO05.2016
High School Diploma -
South High School
Pueblo, CO05.2014
Skills
- Age Identification and Compliance
- Teamwork and Professionalism
- Responsible Alcohol Service
- Preparing Garnishes
- Aloha POS
- TIPS Certified
- Liquor, Beer and Wine Knowledge
- Responsible Serving
- Mixology Techniques
- Phone Inquiries
- Guest Engagement
- Business Needs Analysis
Reading
Thriller and fictional books are my all time favorite
Hiking
I was born and raised in Colorado and absolutely love the outdoors.
Languages
Spanish
Timeline
Bartender
The ViewHouse Ballpark
08.2018 - Current
Landscaping Manager
Double D Landscaping
01.2015 - 06.2018
Server
Buffalo Wild Wings
04.2013 - 10.2017
No Degree - Nursing Education
Arapahoe Community College
GED -
Pueblo Community College
High School Diploma -
South High School
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