Danet Rivera

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Collected co-payments or full payments from customers.
• Counted, measured and compounded medications following standard procedures.
• Reviewed and verified customer information and insurance provider information.
• Communicated directly with doctors offices via telephone, fax and email.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Maintained inventory of office supplies and placed orders.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.

· Provide support to the administrators at Blanco ISD

· Assist high school students and parents with college readiness such as college visits, financial aid, scholarships, and college applications

· Answer phones and Greet visitors

· Provide support for meetings and trainings

· Work on a daily basis with students confidential information

· Software/word processing skills to keep student records, write correspondence/reports and enter required data/documentation into databases

· Continuously monitor the number of migrant students identified, enrolled, referred, withdrawn, and receiving or not receiving services. Provide reports to appropriate staff

· Enter all migrant students demographic, academic into New Generation System for transfer via the internet to other school districts in the United States and generate reports for district use and for migrant reports requested by TEA.

· Completed tasks within strict deadlines.

· Conducted phone/home interviews to determine qualifying families for federal programming

· Supervised students on out of town trips over the summer