Danetra Lomax
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Care Associate
YMCA Of Memphis & The Mid-South
01.2023 - 06.2023
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Identified crisis calls and arranged for emergency assistance to resolve important problems.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
Customer Service Representative
Agero
01.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Century LLC
07.2017 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Customer Care Representative
Sprint
11.2019 - 05.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
Education
Diploma -
Bartlett High School
Memphis, TN05.2013
Skills
- Call Center
- Customer Service
- Cancellation Processing
- Understanding Customer Needs
- Microsoft Office
- Active Listening and Communication
- Maintaining Clean Work Areas
- Documentation
- Customer Experience Management
- Calm and Professional Under Pressure
Timeline
Customer Care Associate
YMCA Of Memphis & The Mid-South
01.2023 - 06.2023
Customer Service Representative
Agero
01.2021 - 01.2023
Customer Care Representative
Sprint
11.2019 - 05.2021
Assistant Manager
Century LLC
07.2017 - 08.2022
Diploma -
Bartlett High School