Danetta Crook
Property Manager
Tulsa,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Property Manager
Mental Health Association Of Oklahoma
Tulsa , OK
09.2015 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Service Coordinator
Mental Health Association Of Oklahoma
Tulsa , OK
10.2013 - 09.2015
- Managed caseload of up to 23 individuals and families.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Designed individualized service plans that took into account clients' goals and preferences.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Transported participants to appointments pay bills grocery stores.
Resident Assistant
Mental Health Association Of Oklahoma
Tulsa , Oklahoma
12.2011 - 08.2013
- Assisted residents in preparing for activity and social programs.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Counseled peers on career, academic and personal concerns.
- Mediated and conflicts to achieve peaceful and fair resolutions.
- Coached students on useful life and personal care skills.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Promoted positive relations between residents and staff.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Conducted tours, orientation and educational sessions for residents and families.
- Solved grievances and complaints by collaborating with residents.
Education
Data Entry
Clifton School of Business
Phoenix, AZ08.1990
High School Diploma -
Jones Academy
Hartshore Oklahoma 05.1988
Skills
- Monthly Fee and Payment Collection
- Local and State Laws
- Vacancy Marketing
- Disturbance Handling
- Repair Planning
- Property Tours
- Background Check Investigations
- Affordable Housing Programs Knowledge
- Rent Collection
- Property Showing
- Notice Posting
- Fair Housing Laws Knowledge
- Increasing Occupancy
- Social Media Engagement
- Community Outreach Programs
- Renewals Management
- Office Staffing
- Tenant Eligibility Determination
- Tenant Rights
- Maintenance and Supply Requests
- Property Management Software Understanding
- Inspecting Properties
- Minor Repairs
- Property Rights
- Screening Processes
Accomplishments
- Demonstrated skill and career growth by being promoted 3 times in 11 years.
- Maintained occupancy rate at 100% for 12 months.
- Oversaw multiple residential family properties totaling over 70 individual units.
- Documented and resolved Tenant complaints which led to Evictions.
- Maintained 90% or higher occupancy rate for entire length of employment.
Timeline
Property Manager
Mental Health Association Of Oklahoma
09.2015 - Current
Service Coordinator
Mental Health Association Of Oklahoma
10.2013 - 09.2015
Resident Assistant
Mental Health Association Of Oklahoma
12.2011 - 08.2013
Data Entry
Clifton School of Business
High School Diploma -
Jones Academy
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