Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danette Brown

Tacoma,WA

Summary

Results-driven Operations Manager with 10+ years at TJX Companies, experienced in enhancing customer satisfaction, employee retention, and operational efficiency. Skilled in leadership, training, performance management, and process improvement with a strong record of driving measurable results. Adept at building high-performing teams, fostering collaboration, and adapting to evolving business needs while maintaining a positive and productive work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

TJX Companies, TJmaxx
10.2022 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of 100+ new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Provided regular feedback to employees regarding their performance as part of a comprehensive talent development plan focused on individual growth potential.
  • Scheduled employee tasks, conducted performance reviews and executed daily goals to maximize team productivity.
  • Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
  • Set performance goals for each department within the store to ensure alignment with overall business objectives.
  • Conducted weekly team meetings to communicate expectations, review sales and hiring results, and align the team on strategies for overall store success.

Customer Experience Coordinator/ Key Carrier

TJX Companies, TJmaxx
08.2016 - 10.2022
  • Monitored team performance, providing constructive feedback and coaching when needed.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Initiated successful loyalty program that resulted in increased repeat business from existing customers.
  • Effectively managed escalated customer situations, working towards mutually agreeable resolutions while maintaining professionalism at all times.
  • Supported store management teams in achieving sales goals by identifying skill gaps and implementing targeted training initiatives..

PT Sales Associate

TJX Companies, TJmaxx
08.2015 - 08.2016
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

Mount Tahoma High School
Tacoma, WA
06-2015

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Task delegation
  • Hiring, training, and development
  • Performance management
  • Schedule management
  • Onboarding processes
  • Health and safety
  • Time management

Certification

Including but not limited to:

  • Role of a Leader of Others.
  • Talent Management System Hourly Tracking and Onboarding System
  • De-escalation skills
  • Kronos scheduling, Kronos Timekeeping
  • Information Management Training
  • Unconscious bias training
  • Workforce Management and Payroll
  • Performance Management
  • Associate Recruiting and Payroll
  • Strategic Staffing

Timeline

Operations Manager

TJX Companies, TJmaxx
10.2022 - Current

Customer Experience Coordinator/ Key Carrier

TJX Companies, TJmaxx
08.2016 - 10.2022

PT Sales Associate

TJX Companies, TJmaxx
08.2015 - 08.2016

Mount Tahoma High School

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