Summary
Overview
Work History
Education
Skills
Timeline
Generic
Danette Hayden

Danette Hayden

Client Manager
Barrington,IL

Summary

Dynamic Client Manager with a proven track record at Alight Solutions, excelling in client support coordination and relationship building. Known for strategic approach, adaptability, and effective collaboration within teams to achieve results. Skilled in client communication, project management, and solving complex problems, ensuring client satisfaction and loyalty. Dependable and responsive to evolving business needs, delivering consistent value and outcomes.

Overview

15
15
years of professional experience

Work History

Client Manager

Alight Solutions
08.2019 - Current
  • Assisted in managing client accounts by addressing inquiries and providing support.
  • Coordinated communication between clients and internal teams to ensure service alignment.
  • Monitored client feedback and identified areas for improvement in service delivery.
  • Prepared reports on client interactions to enhance understanding of needs and preferences.
  • Developed documentation outlining common client issues and resolutions for future reference.
  • Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
  • Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
  • Led team meetings focused on continuous improvement, fostering an environment of open dialogue and constructive feedback among team members.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.

HW Benefits Operations Administrator

Aon Hewitt
08.2010 - 08.2019
  • Managed benefits enrollment processes, ensuring accuracy and compliance with company policies.
  • Assisted in resolving employee inquiries regarding benefits eligibility and plan details.
  • Analyzed benefits data to identify trends and recommend improvements for operational efficiency.
  • Developed training materials for staff on benefits administration procedures and systems.
  • Supported annual open enrollment activities by coordinating communications and resources for employees.
  • Identified and resolved escalations and complex issues and focused on associated patterns, trends and root cause analysis.
  • Enhanced employee satisfaction with benefits programs by providing timely and accurate information.

Education

Bachelor of Arts - Organization Communications

Roosevelt University
Chicago, IL
05-2020

Skills

  • Client support coordination
  • Team oversight
  • Strategy development
  • Special projects
  • Client base retention
  • Rapport and relationship building
  • Goal setting and achievement
  • Data analytics
  • Operations and document management
  • Business development and planning

Timeline

Client Manager

Alight Solutions
08.2019 - Current

HW Benefits Operations Administrator

Aon Hewitt
08.2010 - 08.2019

Bachelor of Arts - Organization Communications

Roosevelt University

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