Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

DANETTE HOLLOMAN

Burnet,TEXAS

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

20
20
years of professional experience

Work History

Administrative Assistant

Texas Materials
Cedar Park, Texas
01.2018 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Arranged rapid office equipment repair and maintenance.
  • Organized weekly safety meetings.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Managed over 50 customer calls per day.
  • Responsible for creating purchase orders and assisting with accounts receivables for company
  • Facilitate process of obtaining quotes and/or bids from potential vendors.
  • Work with suppliers and sourcing.
  • Place approved purchases with suppliers.

Executive Assistant

Texas Housing Foundation
Marble Falls, Texas
10.2015 - 03.2017
  • Assisted Senior Vice President in daily activities running Texas Housing Foundation.
  • Performed file reviews for properties in THF portfolio; including move ins, re-certifications first year files.
  • Assisted Senior Vice President during property site visits.
  • Maintained weekly reports.
  • Assisted Property Managers with marketing and prepared affirmative marketing plans.
  • Assisted Senior Vice President with training of staff.
  • Captured incoming calls from residents with complaints or request.
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Answered high volume of phone calls and email inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.

Flight Attendant

Xtra Airways
San Antonio, Texas
10.2012 - 03.2013
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Account Agent IV

Pedernales Electric Cooperative
Liberty Hill, Texas
05.1999 - 10.2012
  • Assigned role of Interim Supervisor during extended Supervisor absence, whose responsibilities included: management of staff, daily workload of employees, process compliance, and staff performance.
  • Consistently performed complex account research and adjustments, which included intense problem solving, mathematical logic, and customer service follow through where no set precedent existed.
  • Successfully supported and managed implementation of constantly changing directives, specifically transitioning front office employees into new job directives such as phone-in customer support.
  • Used SAP to maintain company database with essential account information.

Education

Certification - Aviation

International Aviation And Travel Academy
Arlington, TX
06.1988

High School Diploma -

Lampasas High School
Lampasas, TX
05.1985

Skills

  • Microsoft Office
  • Microsoft SharePoint
  • Office Equipment Operation
  • Multi-Line Telephone Systems
  • Accounting Techniques
  • Database and Client Management Systems
  • Microsoft Windows
  • Microsoft Outlook
  • Strong Organizational Skills
  • Judgment and Decision-Making
  • Microsoft Excel
  • High-Volume Phone Inquiries
  • SAP
  • Problem-Solving
  • Purchase orders organization

Timeline

Administrative Assistant

Texas Materials
01.2018 - Current

Executive Assistant

Texas Housing Foundation
10.2015 - 03.2017

Flight Attendant

Xtra Airways
10.2012 - 03.2013

Account Agent IV

Pedernales Electric Cooperative
05.1999 - 10.2012

Certification - Aviation

International Aviation And Travel Academy

High School Diploma -

Lampasas High School

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DANETTE HOLLOMAN