Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danette Iverson

Napoleon,OH

Summary

I possess over 20 years in customer service and management experience and strive to always demonstrate the highest level of professionalism. I am able to handle a high volume of customer calls in a fast-paced environment, require minimal supervision, and am sure to always deliver high quality service. I offer excellent listening skills as well as excellent oral and written communications. I am also very comfortable with interacting on all levels within an organization and with the public. I am proficient in solving problems as well as negotiations skills and will provide an efficient independent decision-making ability, when necessary.

Overview

15
15
years of professional experience

Work History

Paraprofessional Aide

NWOESC
Archbold, OH
09.2019 - 06.2020
  • Assisted physically impaired student with daily needs and transition
  • Provided assistance with homework and tests when needed
  • Provided support in helping the student gain independence

Substitute for Classified Positions

Napoleon Area City SD
Napoleon, OH
08.2018 - 09.2019
  • Substituted as an aid in the classroom
  • Substituted in the cafeteria
  • Was available and willing to work when needed

Office Manager

Gerald Grain Center, Inc.
NAPOLEON, OH
12.2010 - 06.2016
  • Handled inquiries regarding products and directed phone calls to appropriate person
  • Handled orders, exchanges, returns, billing invoices, customer complaints, refunds
  • Investigated problems and found solutions related to customer issues
  • Maintained confidentiality of customer information
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Traffic Coordinator/Broker

Keller Logistics Group
Defiance, OH
06.2005 - 05.2009
  • Translated business needs and priorities into actionable logistics strategies
  • Managed shipment schedules and their routes to maximize productivity and cut costs
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders
  • Coordinated daily traffic operations to ensure timely delivery of materials and goods.
  • Monitored transport routes for potential delays or issues, and took necessary action.
  • Negotiated rates with freight carriers to improve cost-effectiveness while maintaining quality standards.

Education

High School -

Woodmore High School
Elmore, OH

Skills

  • Confidentiality
  • Positive Reinforcement
  • Data Collection
  • Clerical Support
  • Documentation
  • Basic computer literacy skills
  • Time management

Timeline

Paraprofessional Aide

NWOESC
09.2019 - 06.2020

Substitute for Classified Positions

Napoleon Area City SD
08.2018 - 09.2019

Office Manager

Gerald Grain Center, Inc.
12.2010 - 06.2016

Traffic Coordinator/Broker

Keller Logistics Group
06.2005 - 05.2009

High School -

Woodmore High School
Danette Iverson