Danette Pagan
Orlando,FL
Summary
Seeking a career opportunity to work for a company that will enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities.
Overview
15
15
years of professional experience
Work History
Assistant Toddler Teacher
BRIGHT HORIZONS
02.2020 - Current
- Setting up equipment and helping to prepare the classroom for lessons, tidying up afterwards and helping displays
- Providing support to children who need additional help with their work
- Helping pupils develop independent learning skills, manage their own learning and priorities their time
- Helping teacher with their marking and record keeping
- Looking after children's pastoral needs, including dealing with playground accidents and caring for children who are upset.
Customer Care Representative
Press-one
12.2018 - 01.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
Nanny
MILITARY FAMILY
12.2016 - 12.2018
- Cared for the general Well-being of 2 children on a full-time basis in their home
- Maintain a safe & clean environment for the children
- Prepare, serve and feed meals/snacks
- Engage children in fun and educational activities both indoors and outdoors (i.e
- Local parks, zoos, bike riding, museums, fruit farms, etc)
- Bathe and ready them for bed (on occasion)
- Various other household duties: light housekeeping, cooking, laundry, grocery shopping, running errands, etc
- Server
HOOTERS
01.2016 - 04.2016
- Great guests and make them feel comfortable
- Learn menu items and be able to describe them appropriately to guests
- Deliver beverages and food in a timely manner
- Check-in with guests to ensure that everything is going well
- Deliver guest's bill and thank them for dining at the restaurant
- Work with other servers and be a team player
Leasing Agent
MONTICELLO APARTMENTS
10.2010 - 12.2015
- Present properties and provided amenities to prospective tenants
- Confirm rental application data and personal references
- Stay knowledgeable of the property market status
- Negotiate leasing terms and conditions and close deals
Shift Manager
MCDONALDS
12.2008 - 10.2010
- Managed a team in multiple areas including customer service and professionalism while maintaining fast friendly service
- Maintained a clean environment and maintained accountability of the finances
- Maintained inventory and ensure adequate stocks
- Supervised kitchen activities to ensure quality of food
Education
High School Diploma -
Lincoln Academy
No Degree - Medical Assisting
Ultimate Medical Academy - Clearwater
Clearwater, FLAssociate of Arts - Criminal Justice
American Public University System
Charles Town, WV05.2024
Skills
- Ability to work with and communicate appropriately with members of interdisciplinary teams
- Critical thinking, decision-making and problem-solving skills
- Planning and organization
- Adaptability
- Tolerant to stressed situations
- Office Equipment Proficiency
- Computer Proficiency
- Call Center Operations
- Customer Service
- Microsoft Word
- CRM Software
Timeline
Assistant Toddler Teacher
BRIGHT HORIZONS
02.2020 - Current
Customer Care Representative
Press-one
12.2018 - 01.2020
Nanny
MILITARY FAMILY
12.2016 - 12.2018
HOOTERS
01.2016 - 04.2016
Leasing Agent
MONTICELLO APARTMENTS
10.2010 - 12.2015
Shift Manager
MCDONALDS
12.2008 - 10.2010
High School Diploma -
Lincoln Academy
No Degree - Medical Assisting
Ultimate Medical Academy - Clearwater
Associate of Arts - Criminal Justice
American Public University System