Danette Robinson
Somerset,NJ
Summary
Accomplished Manager with expertise in training and motivating staff to achieve challenging performance targets, ensuring high-quality service delivery that consistently satisfies customers. Dedicated to maintaining departmental efficiency and cost-effectiveness, driving business success through continuous process improvements as a purposeful Program Manager. Skilled leader in the Human and Social Service industry, with a proven track record of effectively managing and motivating personnel throughout an 18-year progressive career.
Overview
18
18
years of professional experience
Work History
Regional Operations Manager
Rutgers UCHC
07.2024 - Current
- Operations Plan Oversight of DOC facility(ies), under the supervision of the Director of Operations and Accreditation.
- Supervises the facility(ies)'s operational plan.
- Proactively identifies and implements operational enhancements to ensure that operational processes are best suited to the facility(ies)' patient population, as both patient and DOC needs evolve.
- Generates data reports as assigned.
- Procures and distributes supplies related to operational processes.
- Ensures facility(ies)' operations are adhering to the National Commission on Correctional Healthcare guidelines, when applicable.
- Works collaboratively with the Quality Improvement/Performance Improvement Team to identify areas for improvement and implement interventions for improvement.
- Will be responsible for participating, as appropriate, in the ongoing, systematic, and objective performance measurement and assessment of important key functions and processes.
- Local Performance Improvement activities must be reported at least annually to the Quality Improvement Department.
- Collaborates effectively with DOC Administration.
- Works collaboratively with the DOC facility(ies)'s administrative team(s) to ensure that patient care needs are met and serves as UCHC operational leadership by implementing processes and systems to support facility.
- Partners effectively with DOC within respective facility(ies)'s to ensure patient needs are communicated clearly and concisely.
- Collaborates with the DOC facility(ies)'s administrative team(s) to identify and address existing or potential barriers to care and represents UCHC favorably in all interactions.
- Manages UCHC administrative workforce effectively (schedulers, health record clerks, and administrative assistants) A. Provides leadership and guidance to assigned staff.
- Hires, supervises, trains, manages, and terminates administrative staff under their supervision.
- Demonstrates supervisory skills by participating in the procurement of staff, as well as the onboarding, training, scheduling, timekeeping, and recordkeeping.
- Ensures that staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their positions.
- Recommends quality enhancements and effective use of staff to direct supervisor.
- Communicates to staff, in a timely manner, information relevant to job responsibilities and conferences to enhance productivity of facility operations.
- Conducts meetings relevant to job responsibilities to ensure that facility needs are met.
- Ensures annual performance evaluations are conducted and completed with all administrative staff.
- Reviews performance objectives and standards throughout the year with subordinate UCHC staff to ensure iv. Mutual understanding of expectations, as well as ensuring compliance as per guidelines and regulations.
- Reviews distribution of staff workload on a regular basis and makes assessments to ensure that staff meets program needs.
- Maintains up-to-date knowledge of trends of Department of Corrections, Rutgers, UCHC and UBHC policies and procedures.
- Demonstrates awareness of Department of Corrections, Rutgers, and UCHC policies and procedures.
- Ensures that policy and procedure manuals and minutes are kept current.
- Communicates to staff new and revised policies and procedures.
- Meets annual requirements:
- Completes Employee Health Update as required.
- Completes all mandatory educational requirements on an annual basis.
- Provides Accreditation and Standards Department and Human Resources copies of any degree requirements, new licenses or new credentials acquired over this last year.
- Supports goals and objectives of Department of Corrections, Rutgers, UCHC, and UBHC.
- Effectively contributes to and supports an environment that enhances the goals and objectives of Department of Corrections, Rutgers, UCHC, and UBHC.
- Actively and enthusiastically participates in and contributes to the smooth functioning and operations of the facility.
- Actively participates in meetings, committees and task forces as assigned.
- Understands and adheres to Rutgers' compliance standards as they appear in RBHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
- Keeps abreast of all pertinent federal, state and Rutgers regulations, laws, and policies as they presently exist and as they change or are modified.
NJ4S HUB DIRECTOR
Center for Family Services
07.2023 - 05.2024
- Developed and maintained referral lists for available community services and referred clients to develop independence and self-sufficiency.
- Assisted individuals in locating resources and programs to aid in development and positive choices.
- Supported policy implementation, collaborating with management to define and develop department standards and procedures.
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
- Led training and onboarding programs to assist new hires with meeting targets.
- Contributed to marketing campaigns and promotional updates on social media platforms.
- Maintained and Reconciled Grant Funding
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
ASSISTANT EXECUTIVE DIRECTOR
Allegro Adult Services
02.2023 - 07.2023
- Oversaw and managed organizational operations in alignment with brand mission and values.
- Improved processes and quality of services through staff training and development.
- Collaborated with community partners to gather feedback and improve service delivery.
- Led organizations through growth, restructuring and other significant changes to meet successful outcomes.
- Supervised staff performance and implemented professional development opportunities to reward employees and promote internal growth.
- Engaged in professional development activities to stay current with best practices in management, leadership, and governance.
- Developed personnel, organizational and program policies.
- Strengthened relationships with key stakeholders by maintaining regular communication channels and providing valuable insights on industry trends.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Formulated policies in accordance with regulatory requirements, ensuring compliance across all aspects of the organization''s operations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
HOUSING DIRECTOR
Gateway Family YMCA
09.2022 - 02.2023
- Administered office staff training program to improve daily management of the housing office.
- Administered room occupancy verification processes following move-ins and move-outs.
- Collaborate with public relations, marketing, and enrollment management to develop and administer marketing strategies towards increasing occupancy.
- Oversees staff development through in-depth training, workshops, seminars, and other learning opportunities.
- Recruited, interviewed, and hired staff members offering exceptional talent and bringing great skills to the team.
- Worked with senior case managers to coordinate team development activities and training.
- Oversee the completion of resident intake, crisis intervention, education, and orientation for new shelter residents, ensuring that ongoing advocacy and referrals occur.
- Assist shelter residents with setting and achieving goals that lead to empowerment and self-sufficiency.
- Uses HMIS software to input client information, service provision, demographics, etc. Create reports showing outcomes and deliverables that can be distributed internally and to the general public.
- Supervises, trains, evaluates, and assigns duties to the staff, delegates interpersonal staff conflicts among residents.
- Oversee, in collaboration with the Senior Director, Case Managers, and all residents, Housing staff with the ongoing maintenance of case files, progress notes, action plans, and follow-up plans on all residents.
- Monitor and/or conduct the completion of exit interviews as needed with residents leaving the shelter and provide appropriate follow-up.
- Coordinate with the senior director during the day-to-day operations of the shelter.
- Identify shelter maintenance needs, ensuring the comfort and safety of all residents by implementing, monitoring, and enforcing the rules and regulations of communal living and overseeing the maintenance of the building and grounds.
- Responsible for the overall organization (including inventory of shelter needs such as general resident supplies and food for residents) and facility cleanliness through delegation and collaboration with shelter staff and residents.
- Ensure that precautions are taken to provide security and confidentiality for all residents and staff at the shelter facility.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
Program Director/Administrator
Promise Day Habilitation
01.2019 - 09.2022
- Responsibilities include (but are not limited to) Program Development, oversight of the day-to-day activities, staffing, maintaining a safe environment, government compliance (State of NJ and Medicaid Waiver), IHP and ISP development and oversight.
- Function as the liaison to families, support coordinators, and group home managers, UIR Management, reporting drafting initial URI, maintaining, and retraining staff as needed.
- Develop, implement, and maintain high-quality services and engaging activities that meet the needs of the individuals served; Provide strategic vision, leadership, and oversight to the day habilitation program.
- Ensures overall performance of programs to ensure identified outcomes in service plans are being met.
- Manages the day-to-day operations of all day habilitation programs to assure a positive, efficient operation that follows the State of New Jersey and Medicaid regulations and requirements; Administration of all internal and third-party record keeping and reporting requirements.
- Fiscal responsibility in the following areas: operational budget, timekeeping, and billing for services/ support provided.
- Assists in the coordination and supervision of programming and participant services. Creates, develops, recommends, and implements recognition/incentive programs, designed to encourage performance excellence.
- Responsibility for program and data safety and security; Reviews incident reports for both internal and external agencies
- Coordinates the referral and admission process to the day program, ensuring that appropriate services are provided.
- Managed program operations and provided strategic leadership for workers.
- Recruitment, Training, and Retention of Direct Support Staff Members
- Planned and conducted strategy meetings to brainstorm innovative ideas and deliver program and milestone updates.
- Collaborated with various parties involved in the program to evaluate successes and failures, as well as develop new partnerships and make initiative-taking changes. Mediated between organizations, partners, stakeholders, and members to promote and improve services and communication.
- Designed and implemented standard operating procedures in various departments for optimal efficiency
- Monthly program self-audits and inspections
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Monitored program performance to identify areas for improvement.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
RESIDENTIAL PROGRAM COORDINATOR
APluscare Behavioral Health
10.2018 - 12.2018
- Coordinates the planning and implementation of care and support plans, and assuming the responsibility for the implementation and appropriate documentation as needed.
- Regular updates and reports on all clients
- Maintains service programs full adherence to relevant service programs manuals, by physical review, and supporting Program Supervisors in areas of need.
- Maintain Monthly contact, and as needed with support coordinators for service recipients Acting as the sole contact for report DDD reportable incidents to DDD personnel during notifications.
- Maintain staffing compliance with physical self, based on the programmatic needs Assume responsibilities of Program Supervisor in addition responsibilities in absence of the Program Supervisor Role
- Communicated client behavior concerns the ABA and IDT team.
- Responsible for Integrity Checks and Program Monitoring, during the established timeline throughout each month
- Drafting Initial version of Unusual Incident Reports, in accordance with DDD reportable incidents, and submit to Quality Assurance Department for review.
- Identified client needs and treatment goals and created treatment plans.
- Reported incidents and accidents to medical and law enforcement and documented shift activities.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
- Helped residents receive recommended services, physical therapy, and speech therapy.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Inspected building each day for hazards and safety issues and had issues addressed immediately by maintenance personnel.
- Enabled each member of staff to receive development opportunities by implementing workshops, seminars, and regular training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to deliver project requirements, develop solutions, and meet deadlines.
RESIDENTIAL COORDINATOR
EIHAB Human Services NJ
06.2018 - 09.2018
- Develop, implement, and maintain high quality services and engaging activities that meet the needs of the individuals served.
- Provide strategic vision, leadership, and oversight to the residential and day habilitation programs; Ensures overall performance of programs to ensure identified outcomes in service plans are being completed.
- Manages the day-to-day operations of all residential and day habilitation programs to assure a positive, efficient origination that follows the State of New Jersey and Medicaid regulations and requirements; Administration of all internal and third-party record keeping and reporting requirements.
- Fiscal responsibility in the following areas: operational budget, timekeeping, and billing for services/ support provided.
- Assists in the coordination and supervision of programming and participant services Creates, develops, recommends, and implements recognition/incentive programs, designed to encourage performance excellence.
- Responsibility for program and data safety and security; Reviews incident reports for both internal and external agencies
- Coordinates the referral and admission process to residential and day programs ensuring that appropriate services are provided.
- Assists the Residential Director in new program development, including attending planning meetings; Serves as an advocate for people with autism to ensure the services provided promote independence in new and innovative ways.
- Liaison to families, support coordinators, Division of Developmental Disabilities staff and group home managers
- Other duties as assigned.
- Primary Objectives: Promote the health, safety, and well-being of all individuals within the programs.
- Develop a superior workforce.
- Develop an agency culture that emphasizes quality, continuous improvement, and high performance.
- Oversaw and coordinated care, support, and services for each individual living in assigned residences and delivered on-site guidance to direct-care professionals Worked closely with case managers to support and reinforce client's service plan, maintained ongoing communication regarding client progress and accompanied clients to key appointments.
- Maintained dignity and confidentiality of clients, conducted personal assessments and intakes for potential clients and administered emergency procedures and safety management.
- Trained, mentored, and coached 60-100 residential program team members via in-person instruction and modeling and electronic self-study learning tools Hired, trained, and supervised 60-100-member team of residential counselors and support staff, managed medical cases and protocols and supervised medication administration.
- Reported illnesses, emergencies, and crisis situations immediately to Families, Guardians, State and Local Agencies for assistance.
SITE MANAGER
Easter Seals NJ
11.2017 - 06.2018
- Responsible for a safe, clean environment of care that meets the standard of safety and cleanliness for staff, mental health, and intellectually disabled consumers.
- Achieves a prominent level of consumer and customer satisfaction.
- Delivers services that achieve quality, utilization, outcome, and financial sustainability. Ensured that services follow all licensing, regulatory, accreditation, and ESNJ policies and procedures.
- Achieve financial sustainability for the services by managing budgets, fees, and fundraising in support of the services.
- Responsible for selection, orientation, training, performance evaluation, retention, termination, and supervision of direct reports
- Participation in the implementation of innovative ideas and knowledge that improves services and operations.
- Implement technology within operations and services.
- To conduct inspections and ensure that all locations and environments of care under his/her supervision are in direct compliance with regulatory standards.
- Responds promptly to all consumers' and customers’ questions, concerns, and complaints.
- Ensure services are delivered by consumer service plans, outcome standards, and under regulations.
- Ensured that staff are trained and in compliance with all ESNJ, licensing, and regulatory funding policies and procedures.
- Review all monthly MIP, contributed income and temporary restricted fund reports, analyses revenue and expenditures, inform Program Coordinator of discrepancies, and develop action plan to remediate.
- Monitor and maintain workforce compliance to achieve 100% compliance in training requirements.
- Selected and trained staff who are proficient in meeting consumer needs.
- Participates in operational planning for the growth of existing services.
- Implement video conferencing to conduct EOC inspections and submission of plans of correction.
- Manages the financial resources for services by fulfilling contracts, obtaining fees, managing budgets, and raising funds.
- Provides supervision to direct reports by conducting one-on-ones monthly, as well as semi-annual Accountabilities & Standards
- Conduct staffing meetings and other means of communication to ensure staff understanding of policies, procedures, and the current situation.
- Supervises the application of technology within operations and services to enhance quality, increase outcomes, and lower costs.
- Complied with operational standards and OSHA regulations.
- Monitored worksite personnel to maintain elevated levels of quality and performance. Supported staff with general office duties, which included correspondence, filing, and creation of spreadsheets during peak periods.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
HOME MANAGER
The Mentor Network
07.2016 - 11.2017
- Managed staff functions such as payroll, training, and performance evaluations. Conducted regular program observations and records reviews to verify goal attainment and appropriate provision of services.
- Supervised staff and spearheaded team leader development to improve team management.
- Modeled positive behaviors for residents and helped improve social skills.
- Implemented enjoyable experiences for residents to meet wellness goals.
- Coordinated house maintenance, including regular upkeep and critical repairs.
- Intervened in crises, implemented de-escalation techniques, and stabilized situations.
- Managed residential facility for at-risk individuals and oversaw daily home operations. Developed and implemented person-centered plans with measurable goals and outcomes.
- Maintained appropriate data and documentation for internal standards and regulatory requirements.
- Administered house budgets with good control over schedules and expenses.
- Managed employee performance through disciplining, coaching, and counseling.
- Played central role in supervisory, administration and bookkeeping responsibilities.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Monitored direct care activities for optimal patient protection and infection control standards.
PROGRAM ACTIVITIES COORDINATOR
Community Education Centers
10.2014 - 07.2016
- Receiving and preparing inmate files for facility staff at the Harbor and Columbus House
- Direct relationship with court matters Write letters for DMV, Courts, and scheduling of employment
- Filing class Assignment Assist residents in needed areas Report writing Employment site checks, and schedules for employment Classification and placement for new residents and maintaining the data base of residents coming and leaving the facility.
- Servicing the mental health, and IDD population with seeking employment and or schooling Monthly monitoring of the school/work site
- Arrange parole visits, parole plans etc.
- Implemented comprehensive activity program to correspond with needs and interests of participants.
- Managed individual budgeted activities expenditures to minimize operational costs Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
- Monitored progress of participants to track measurable data for plan of care goals
- Kept accurate and organized program and individual resident records.
- Managed administrative processes and prepared key reports and documentation Completed employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Created and maintained registration systems for events and meetings.
- Documented information created reports and generated tracking files.
- Supported activity leaders and external providers to deliver structured activities.
ADMISSION/DISCHARGE COORDINATOR
Alpha Healing Center
08.2014 - 05.2015
- Oversees day-to-day operations of the intake, mid-treatment assessments, and discharge interviews/ surveys for all clients at the facility.
- Functions as the primary conveyer of information on client care to the Assessment and Placement Department
- Informs all clients upon intake of policies and procedures, rules, and expectations Interviews all clients upon discharge regarding their stay, assists the clients in completing their exit surveys, and informs client who are discharging of continuing care services.
- Verifications of Benefits Coordination of Benefits Coordinates the completion of case manager/therapist surveys.
- Coordinates resident treatment progress and discharge reviews.
- Completed Assessments on NJSAMS
- Maintained a safe environment for the clients attending outpatient drug treatment services daily.
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
PROGRAM ACTIVITIES/ CLASSIFICATION/ACCREDITATION MANAGER
Community Education Centers
10.2007 - 08.2014
- Compliance and accreditation, responsible for auditing internal and external processes, communications, and policies on behalf of an organization
- My goal was to ensure that every product or service the company provided meets a certain set of standards which the American Corrections Association set for compliance.
- Leading the accreditation team in compiling documentation needed from various departments regarding ACA Submitting monthly outcome measures to the Corporate Office along with quarterly inspections Creating and revising policies based upon applicable accreditation standards contractual and legislative state, federal, and local regulations.
- Basic quality management with the facility, Strategic oversight encompasses all organizational areas to include but not limited to risk management, patient satisfaction surveys, regulatory/payer/accreditation compliance, clinical outcomes management, clinical programming, quality management committees, coordination of care, models of supervision, system validity/reliability, and operational efficiency
- Strategic oversight includes Implementation and monitoring of performance improvement plans and strategies Initiative-taking analysis of systems and processes that underscore adverse/high-risk events and/or decline in measurement scores and implement action steps to address Initiative-taking project management for implementation of quality initiatives Ongoing survey readiness and education of all levels of staff in regulatory, accreditation, and organizational expectations Stayed up to date on relevant processes and compliance standards for optimal oversight
- Created diagrams, specifications and other types of documentation meeting project needs and compliance standards.
- Executed successful compliance monitoring and risk assessment programs.
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
- Supported strategic development and objective setting by analyzing audit outcomes and generating actionable recommendations.
- Completed quarterly and yearly audits.
- Performed consistently with all quality objectives, including planning, control, and optimization strategies.
- Conducted audits of food safety operations to assess performance and verify efficacy of established control systems.
Education
MBA - Human Resource Management
William Paterson University
Wayne, NJ08.2025
Master of Science - Public Administration
Capella University
Minneapolis, MN03.2019
Master of Science - Organizational Leadership
Southern New Hampshire University
Manchester, NH05.2015
Skills
- Operational efficiency
- Excellent interpersonal skills
- Staffing oversight
- Key performance indicators
- Compliance management
- Federal regulations
- Report writing experience
- Staff supervision
- Inventory monitoring
- Budgets
Affiliations
- Phi Theta Kappa, 2006-01-01, Present
- National Society for Leadership and Success, 2014-01-01, Present
- Pi Sigma Phi, 2024-01-01, Present
Timeline
Regional Operations Manager
Rutgers UCHC
07.2024 - Current
NJ4S HUB DIRECTOR
Center for Family Services
07.2023 - 05.2024
ASSISTANT EXECUTIVE DIRECTOR
Allegro Adult Services
02.2023 - 07.2023
HOUSING DIRECTOR
Gateway Family YMCA
09.2022 - 02.2023
Program Director/Administrator
Promise Day Habilitation
01.2019 - 09.2022
RESIDENTIAL PROGRAM COORDINATOR
APluscare Behavioral Health
10.2018 - 12.2018
RESIDENTIAL COORDINATOR
EIHAB Human Services NJ
06.2018 - 09.2018
SITE MANAGER
Easter Seals NJ
11.2017 - 06.2018
HOME MANAGER
The Mentor Network
07.2016 - 11.2017
PROGRAM ACTIVITIES COORDINATOR
Community Education Centers
10.2014 - 07.2016
ADMISSION/DISCHARGE COORDINATOR
Alpha Healing Center
08.2014 - 05.2015
PROGRAM ACTIVITIES/ CLASSIFICATION/ACCREDITATION MANAGER
Community Education Centers
10.2007 - 08.2014
MBA - Human Resource Management
William Paterson University
Master of Science - Public Administration
Capella University
Master of Science - Organizational Leadership
Southern New Hampshire University
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