Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Danette Ruiz

BUCKEYE,AZ

Summary

Dynamic professional with experience at ThredUp and Cox Automotive, excelling in effective communication and problem-solving. Recognized for exceptional customer service and accuracy in payment processing, I thrive in fast-paced environments, consistently prioritizing tasks to meet deadlines while fostering positive relationships with clients and colleagues.

Overview

18
18
years of professional experience

Work History

Warehouse Worker

ThredUp
Phoenix, AZ
04.2023 - Current
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Maintained accurate inventory records through manual and computerized systems.
  • Received deliveries, scanned packages, and updated orders in internal database.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Communicated effectively with team members on matters related to work assignments.
  • Fostered positive working relationships with internal staff members while providing superior customer service.
  • Used scanners to track parcel information, condition or receipt.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.

Collections Specialist

Cox Automotive
06.2007 - 05.2022
  • Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
  • Monitored aging reports to prioritize collection efforts on overdue accounts.
  • Drafted letters outlining repayment plans; sent correspondence informing customers of their rights under state law regarding collections practices.
  • Worked in a call center environment, handling manual and automatically dialed outbound calls.
  • Trained new team members on scripts, company services, and collection strategies.
  • Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Received payment and posted to appropriate customer accounts.
  • Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
  • Answered customer questions regarding account discrepancies or problems.
  • Developed and maintained strong relationships with clients to facilitate payment collections.
  • Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
  • Prepared and sent out demand letters and collection notices to delinquent accounts.
  • Collaborated closely with other departments throughout the entire collection process.
  • Conducted credit risk assessments on new and existing customers.
  • Developed relationships with debtors to encourage timely payments while providing excellent customer service.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
  • Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
  • Updated account status and maintained accurate records of all collection activities.

Education

Eisenhower High School
Rialto, CA
06.2001

Skills

  • Problem solving
  • Effective communication
  • Task prioritization
  • Time management
  • Courteous demeanor
  • Microsoft office
  • Effective multitasking
  • Call center experience
  • Payment processing

Skills

  • Managing Delinquent Accounts
  • Account Monitoring

Timeline

Warehouse Worker

ThredUp
04.2023 - Current

Collections Specialist

Cox Automotive
06.2007 - 05.2022

Eisenhower High School

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Danette Ruiz