DaNette Shoma
Sammamish,WA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
22
22
years of professional experience
Work History
REVENUE CYCLE SPECIALIST
PROLIANCE SURGEONS
10.2019 - Current
- Research denied, delayed and rejected claims efficiently / Heavy focus on reviewing patient accounts and collection of outstanding balances / Customer service - multi line billing inquiries / navigate online payor portals for claims status and appeal submission.
- Increased revenue by identifying and resolving billing errors timely.
- Streamlined revenue cycle process for improved efficiency and faster payment collection.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Improved cash flow with diligent follow-up on pending claims and appeals processes.
- Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships.
OPTOMETRIC ASSISTANT
NORTHWEST PEDIATRIC EYE CARE
04.2016 - 02.2019
- Performed visual acuity/field testing, depth perception/ stereo/ motility/ accommodative and convergence testing on adults/ pediatric/ special needs patients
- Administrative duties included answering phones/ file and prepare charts/ scheduled appointments/ surgeries/ verified insurance/ collect copayments/ kept track of office inventory.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
- Maintained clean and organized examination rooms to ensure comfortable environments for patients.
- Educated patients on proper contact lens care, reducing incidences of infections and complications.
- Managed inventory of optical supplies, ensuring availability of necessary materials for daily operations.
- Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
FRONT DESK ADMINISTRATOR
AINA HAINA EYE CENTER
01.2012 - 01.2016
- Provided administrative services in a fast-paced local Ophthalmology practice; answered phones/ scheduled patient appointments and surgeries/ pre and post-op care and instructions/ copayment collection/ obtain pre-certification/authorizations from insurance companies when necessary and trained new hires.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns within front desk.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
OPHTHALMIC ASSISTANT
STRAUB CLINIC & HOSPITAL
01.2004 - 01.2011
- Assisted Neuro and general ophthalmologists with patient care/ minor ophthalmic surgical procedures/ triaged incoming patient calls/walk-ins for MDs/ scheduled surgeries/clinic appointments/ light ICD-9 coding with supervision from MD/ trained new hires/ kept inventory of medical supplies and drug samples.
- Enhanced clinic efficiency by maintaining clean and organized examination rooms, ensuring proper equipment functionality.
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Assisted Providers with diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in an efficient clinical staff overall.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Assisted with development of educational materials for patients regarding eye care, helping them understand how to maintain optimal ocular health effectively.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Documented patient medical history and information utilizing EPIC software with commitment to accuracy.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
Education
High School Diploma -
Kaimuki High School
Honolulu, HISkills
- Excellent interpersonal and communication skills with the ability to interact with people of all ages and personalities Over 18 years of experience providing quality patient care and customer service by applying principles of customer needs assessment, satisfaction, and diversity 17 years in healthcare/ customer service / 12 years experience in hospital and clinical administrative operations / 4 years as a revenue cycle specialist Familiar with different software programs such as Microsoft EXCEL, Word, Windows Outlook, Nextgen, Epic, etc…
Timeline
REVENUE CYCLE SPECIALIST
PROLIANCE SURGEONS
10.2019 - Current
OPTOMETRIC ASSISTANT
NORTHWEST PEDIATRIC EYE CARE
04.2016 - 02.2019
FRONT DESK ADMINISTRATOR
AINA HAINA EYE CENTER
01.2012 - 01.2016
OPHTHALMIC ASSISTANT
STRAUB CLINIC & HOSPITAL
01.2004 - 01.2011
High School Diploma -
Kaimuki High School
References
- Karen Ganal, Lake Stevens, WA, 808-330-7584
- Laurie Moyer, Issaquah, WA, 425-454-3938
- Rachel Griffin, Redmond, WA, 206-947-7224