Danette Thistle
Midlothian
Summary
Dynamic Scheduler with a proven track record at Bon Secours St. Francis Medical Center, excelling in patient scheduling and documentation proficiency. Recognized for exceptional customer service and effective multitasking, I streamline appointment processes while maintaining confidentiality and compliance. Adept at utilizing EMR systems, I prioritize patient care and enhance operational efficiency.
Overview
31
31
years of professional experience
Work History
Scheduler/Secretary Coordinator
Bon Secours St. Francis Medical Center
Midlothian
09.2022 - 03.2025
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
- Answered phone calls and took messages for staff members.
- Followed up with patients and confirmed appointments.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Assisted patients with canceling and rescheduling appointments.
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
- Ordered and maintained supply inventory for medical office.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Provided administrative support to medical staff, including document preparation and patient communication.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Recognized by management for providing exceptional customer service.
Diagnostic Medical Scheduler
Parallon Shared Services Center
Richmond
07.2014 - 04.2022
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Assisted patients with canceling and rescheduling appointments.
- Instructed patients regarding how to prepare for appointments.
- Managed waiting lists for appointments, ensuring urgent cases were prioritized.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Certified Medical Assistant
Premier Healthcare Associates
Richmond
07.2011 - 04.2014
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Contacted medical facilities to schedule patients for admission.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Collected samples from patients for laboratory testing purposes.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Administered medications under physician's supervision.
- Explained treatment procedures and physicians' instructions.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Composition Associate
Cenveo
Richmond
10.1993 - 04.2010
- Developed and edited page layouts for a variety of publications, including magazines, books and brochures.
- Verified proper saving of all artwork within designated file structure on company servers.
- Adhered strictly to established deadlines when completing assigned tasks.
- Attended training sessions geared to the position to improve skill set and increase speed and accuracy.
- Proofread material for accuracy in spelling, grammar and punctuation.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Associate of Science - Medical Assistant
ECPI University
Richmond, VA06-2010
Skills
- Schedule verification
- Inventory tracking
- Documentation proficiency
- Strong work ethic
- Teamwork and collaboration
- Effective multitasking
- Recordkeeping proficiency
- Problem-solving
- Computer skills
- Customer service
- Data entry
- Telephone etiquette
- Schedule coordination
- Medical terminology
- Critical thinking
- Documentation expertise
- Microsoft Office Suite
- Patient scheduling
Accomplishments
- Inducted into Honor Society
- Graduated Suma Cum Laud
References
References available upon request.
Timeline
Scheduler/Secretary Coordinator
Bon Secours St. Francis Medical Center
09.2022 - 03.2025
Diagnostic Medical Scheduler
Parallon Shared Services Center
07.2014 - 04.2022
Certified Medical Assistant
Premier Healthcare Associates
07.2011 - 04.2014
Composition Associate
Cenveo
10.1993 - 04.2010
Associate of Science - Medical Assistant
ECPI University
Similar Profiles
Cassandra SingletonCassandra Singleton
Administrative Director Acute Care Services at Bon Secours St. Francis Medical CenterAdministrative Director Acute Care Services at Bon Secours St. Francis Medical Center
SHERESSE RICHARDSONSHERESSE RICHARDSON
Patient Care Technician, Mother Infant Unit at Bon Secours St. Francis Medical CenterPatient Care Technician, Mother Infant Unit at Bon Secours St. Francis Medical Center
KINESHA EDMONDSKINESHA EDMONDS
PSR at BON SECOURS OBGYNPSR at BON SECOURS OBGYN