Summary
Overview
Work History
Education
Skills
Timeline
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DANETTTE BROWN

Fort Worth,TX

Summary

Knowledgeable Medical Receptionist with 17 year's experience working in a busy clinical practices. Efficient Medical Receptionist skilled in tackling administrative patient-oriented tasks in a fast-paced medical office.

Overview

36
36
years of professional experience

Work History

MEDICAL OFFICE FRONT DESK LEAD

Texas Health Physician Group
11.2022 - Current
  • Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Work with Practice Manager to facilitate training of new hires and other training initiatives
  • Implemented workflow improvements to enhance patient satisfaction and reduce wait times.
  • Coordinated communication between healthcare providers and patients, facilitating seamless information flow.
  • Managed inventory of office supplies and medical forms, maintaining optimal stock levels for daily operations.
  • Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
  • Resolves complex patient billing inquiries and problems
  • Completes payment and benefits verification on all patients in accordance with practice policies
  • Performs other duties as assigned

Medical Receptionist

TEXAS HEALTH RESOURCES FORT WORTH
05.2021 - 11.2022
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up waiting room to maintain neat and organized space.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Medical Receptionist

COOK CHILDREN'S MEDICAL CENTER
05.2002 - 01.2019
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
  • Ordered ink cartridges, toner, paper and other office supplies.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.

Medical Assistant

Cook Children's Medical Center
06.1993 - 08.2001
  • Obtained and Monitored vital signs, recorded accurate patient data, and reported changes in condition to the appropriate healthcare professionals for prompt intervention.
  • Trained new staff on best practices in patient care protocols, contributing to team efficiency and skill development.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Cleaned exam rooms
  • Setup patient rooms for admission to the unit
  • Walked patients to their car after discharge
  • Documented patient information accurately in electronic health records, improving data accessibility for clinical teams.

Unit Secretary

COOK CHILDREN'S MEDICAL CENTER
06.1993 - 08.2001
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Managed unit call reception and routed calls to correct department.
  • Provided patient information to facilitate timely admissions and discharges.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Monitored unit supply levels and notified management of ordering needs.
  • Retrieved physicians' paperwork, including lab test requests.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
  • Drafted and distributed memos and emails for entire unit.
  • Updated group medical records and technical library to promote smooth office operations.
  • Facilitated timely execution of lab tests and medication refills.
  • Developed improve training procedures to aid in team member development.
  • Documented and responded to incoming correspondences to address questions.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Trained new staff on office protocols and patient interaction best practices.
  • Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
  • Collected and documented patient medical information such as Vitals.
  • Cleaned Exam rooms
  • Setup patient room for new admission to the unit.
  • Walked patient out to their cars after discharged from

Line Server

COOK CHILDREN'S MEDICAL CENTER
05.1989 - 06.1993
  • Maintained clean, sanitized and well-stocked food areas for optimal presentation and food safety.
  • Stocked salad and cold food lines, replenished ice and verified temperatures of different food items.
  • Processed cash, credit and debit payments for purchases.
  • Followed guidelines for safe serving, appropriate temperatures and proper presentation.
  • Maintained tools, equipment and surfaces in clean, neat and working order.
  • Performed work to top standards, proving best service for students, employees and school visitors.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Adhered to safe and proper storage guidelines for incoming supplies.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Education

Certificate - Computer And Information Sciences

Fort Worth, TX
06.1989

HIGH SCHOOL DIPLOMA - undefined

O D Wyatt High School
Fort Worth, TX
06.1987

Skills

  • Referral Verification
  • HIPAA Guidelines
  • Front Desk Operations
  • Customer Service
  • Verbal and Written Communication
  • Patient Callbacks
  • Telephone Etiquette
  • HIPAA Compliance
  • Insurance Authorizations
  • Payment Scheduling and Collection
  • Cash Handling
  • Patient Referral
  • Medical Records Verification

Timeline

MEDICAL OFFICE FRONT DESK LEAD

Texas Health Physician Group
11.2022 - Current

Medical Receptionist

TEXAS HEALTH RESOURCES FORT WORTH
05.2021 - 11.2022

Medical Receptionist

COOK CHILDREN'S MEDICAL CENTER
05.2002 - 01.2019

Medical Assistant

Cook Children's Medical Center
06.1993 - 08.2001

Unit Secretary

COOK CHILDREN'S MEDICAL CENTER
06.1993 - 08.2001

Line Server

COOK CHILDREN'S MEDICAL CENTER
05.1989 - 06.1993

HIGH SCHOOL DIPLOMA - undefined

O D Wyatt High School

Certificate - Computer And Information Sciences

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DANETTTE BROWN