DANEXIS Y. PEREZ-VAZQUEZ
New Haven,CT
Summary
Dedicated and results-driven Bilingual Customer Service Representative with years of experience delivering outstanding service in English and Spanish. Adept at handling customer inquiries, resolving issues, and ensuring a positive customer experience. Seeking to contribute my linguistic proficiency and customer-centric skills to a dynamic team.
Overview
3
3
years of professional experience
Work History
Treasurer
J&R Muffler Corp.
10.2022 - Current
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Coordinated with external auditors to enforce compliance with financial regulations and standards.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
RETAIL SALES ASSOCIATE
T-MOBILE
08.2023 - 12.2023
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Completed daily cold calling and outreach to build sales pipeline.
Senior Sales Associate
Harbor Freight Tools USA
12.2021 - 10.2022
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Front End Associate
Walmart
06.2021 - 12.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
BBA - Business Administration
Gateway Community College
New Haven, CT06.2025
High School Diploma -
Metropolitan Business Academy
New Haven, CT06.2021
Skills
- Positive attitude
- Time management
- Active listening
- Persuasion techniques
- Adaptability
- Multitasking
Timeline
RETAIL SALES ASSOCIATE
T-MOBILE
08.2023 - 12.2023
Treasurer
J&R Muffler Corp.
10.2022 - Current
Senior Sales Associate
Harbor Freight Tools USA
12.2021 - 10.2022
Front End Associate
Walmart
06.2021 - 12.2021
BBA - Business Administration
Gateway Community College
High School Diploma -
Metropolitan Business Academy