Daney Clinton
Green River,WY
Summary
Accomplished Benefits IT & Compliance Executive at TEGELER & ASSOCIATES with a strong customer service and management background. Proven track record in the insurance and associated I.T. sector, demonstrating continuous learning and adaptability. Holder of a Bachelor's Degree in Business with a focus on Organizational Management and an active member of Delta Mu Delta, a prestigious business honor society. Experience in diverse roles such as Account Executive, Head Banquet Server, and Customer Service Manager, showcasing versatility and adaptability. Committed to community service and personal development, with active involvement in social services and children's causes. e.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Benefits IT & Compliance Executive
TEGELER & ASSOCIATES
08.2021 - Current
- Reduced compliance risk by implementing robust monitoring systems and processes.
- Conducted thorough audits to identify potential compliance gaps and recommend corrective actions.
- Addressed compliance issues by developing and implementing corrective action plans.
- Performed regular compliance reviews and audits, identifying non-compliance issues.
- Developed compliance training initiatives and materials, educating staff on regulations.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Head Banquet Server/High Volume Bartender
Martys Pub
01.2019 - 12.2021
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Answered guest questions about event plans and food service choices.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Banquet and Fine Dining Server
Coyote Creek
05.2017 - 01.2019
- Supported event planning and management teams in creating memorable experiences for clients through exceptional service.
- Achieved seamless transitions between courses by closely monitoring table progression throughout meals ensuring timely removal of used dishes and utensils.
- Carried out professional service, retaining polite and friendly approach at all times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Customer Manager
Farmers Insurance Agency
05.2016 - 01.2017
- Streamlined customer service processes to reduce response times and increase efficiency.
- Conducted regular training sessions for team members to improve their skills in handling customer issues.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Analyzed customer feedback data to identify areas for improvement and implemented targeted initiatives.
Tax Professional
Jackson Hewitt
12.2015 - 05.2016
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Streamlined tax filing processes for improved efficiency and accuracy.
- Assisted clients in identifying potential tax savings through extensive knowledge of deductions and credits.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Site Manager
Wyoming Downs
08.2013 - 12.2015
- Inspected cleanliness of common areas and offices.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Interviewed, hired, and trained new workers.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Ensured compliance with local regulations, obtaining necessary permits and coordinating inspections throughout the construction process.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Promoted sustainability practices on-site, reducing waste and minimizing environmental impact.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Business Administration And Management
Western Wyoming Community College
Rock Springs, WY05.2024
Associate of Arts - Anthropology
Western Wyoming Community College
Rock Springs, WY05-2013
Associate of Science - Geology
Western Wyoming Community College
Rock Springs, WY05-2013
Skills
- Ethical Leadership
- Regulatory expertise
- Legal Research
- Documentation Review
- Training delivery
- Compliance Monitoring
- Data privacy
- Process Improvement
- Corporate Governance
- Regulatory knowledge
- Time Management
- Internal Controls
Certification
- Accident, Health, Life, Property & Casualty Licenses, Wyoming Department of Insurance, 05/22, Present
- Advanced Excel Certification, Microsoft
Volunteer Experience/ Affiliations
- Ordinary Faith Sunday School Program Volunteer
- Head Start Policy Council Volunteer
- Boy Scouts of America Volunteer
- Delta Mu Delta Membership
- SHRM Membership
Accomplishments
- Achieved greater efficiency by completing the build and implementation of new policies and guidelines with accuracy and efficiency.
- Achieved higher sales by helping build and maintain customers' online benefits platforms within Employee Navigator.
- Achieved higher response and performance rates by completing the building of feed bridges with carriers (834EDI, Carrier Connections, and 3rd Party Overlays) and maintaining data with accuracy and efficiency.
- Documented and resolved data discrepancies, which led to accurate coverages for client's employees.
- Documented and resolved compliance issues, which led to adhering to federal standards.
- Achieved higher productivity by introducing HealthSherpa for enrollment of individual health clients.
Timeline
Benefits IT & Compliance Executive
TEGELER & ASSOCIATES
08.2021 - Current
Head Banquet Server/High Volume Bartender
Martys Pub
01.2019 - 12.2021
Banquet and Fine Dining Server
Coyote Creek
05.2017 - 01.2019
Customer Manager
Farmers Insurance Agency
05.2016 - 01.2017
Tax Professional
Jackson Hewitt
12.2015 - 05.2016
Site Manager
Wyoming Downs
08.2013 - 12.2015
- Accident, Health, Life, Property & Casualty Licenses, Wyoming Department of Insurance, 05/22, Present
- Advanced Excel Certification, Microsoft
Bachelor of Science - Business Administration And Management
Western Wyoming Community College
Associate of Arts - Anthropology
Western Wyoming Community College
Associate of Science - Geology
Western Wyoming Community College
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