Daney Mahaxay
Columbus City,OH
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Looking to grow with a solid company.
Overview
16
16
years of professional experience
Work History
Warehouse Manager
Lululemon
08.2025 - 01.2026
- Oversaw inventory management, ensuring accuracy and timely replenishment of stock levels.
- Implemented process improvements that enhanced warehouse efficiency and reduced operational costs.
- Trained and mentored staff on safety protocols and best practices in warehouse operations.
- Coordinated shipping schedules to optimize delivery timelines and maintain customer satisfaction.
- Developed training materials to enhance team performance and adherence to safety standards.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Managed a team of warehouse staff to ensure timely completion of tasks and adherence to safety protocols.
Dispatcher
Ohio Mulch
01.2025 - 08.2025
- Coordinated communication between drivers and clients to ensure timely deliveries.
- Managed scheduling and routing of vehicles to optimize operational efficiency.
- Utilized dispatch software to track shipments and monitor delivery status.
- Resolved customer inquiries and issues promptly to maintain service quality.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
Collections Agent
Discover Financial Services
02.2022 - 01.2025
- Advised delinquent customers on strategies for debt repayment.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Received payment and posted to appropriate customer accounts.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Developed collection methods to achieve or exceed company financial goals.
- Monitored customer accounts for changes in financial status or contact information.
- Utilized collections software and databases for efficient account management.
Mail Processor
UPS
10.2021 - 08.2022
- Received, sorted and distributed incoming mail.
- Prepared packages for shipping according to mail class and destination.
- Placed packages on processing belt and loaded letters into automated feeder.
- Bundled mail by destination and placed in bins for delivery.
- Set up and operated mail processing and labeling equipment.
- Received deliveries, scanned packages and updated orders in internal database.
- Recognized defective material and reported issues to management.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Customer Service Representative
Community Choice Financial Inc.
07.2018 - 04.2019
- Examined and verified information in loan application and closing documents.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Checked applicant credit, personal references and employment histories.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Handled delegated tasks.
Insurance Agent
Worth Avenue Group
02.2017 - 07.2018
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Followed up with customers to check on changing needs and propose new offerings.
- Communicated with clients by phone and email to answer questions and offer services.
- Offered information about policy and coverage details.
Customer Service Specialist
Buckeye Health Plan
12.2016 - 07.2018
- Referred patients to medical specialists or other practitioners for more specialized courses of treatment.
- Utilized superior interpersonal skills to establish rapport and place patients at ease in stressful situations.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Mail Processing Clerk
United States Postal Service, USPS
08.2013 - 12.2016
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Weighed items using electronic scale to calculate shipping costs.
- Processed outgoing shipments to meet requirements of delivery providers such as USPS & UPS.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Crew Lead
McDonald's
06.2010 - 08.2013
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by quickly completing assigned tasks.
- Assisted management with inventory control and stock ordering.
- Processed payments and bagged items for customer check out.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
Associate of Arts - Business
Columbus State Community College
Columbus, OH08.2017
Skills
- Strong Organization Skills
- Team Collaboration
- Retail Sales
- Distribution Services
- Supervision & Leadership
- Problem Resolution
- Training & Development
- Conflict Resolution
- Team Management
- Customer Service
- Active Listening
- Computer Skills
- Planning & Organizing
- Reliable & Trustworthy
- People Skills
- Good Work Ethic
- Friendly, Positive Attitude
- Remote office availability
- Staff management
- Staff supervision
Timeline
Warehouse Manager
Lululemon
08.2025 - 01.2026
Dispatcher
Ohio Mulch
01.2025 - 08.2025
Collections Agent
Discover Financial Services
02.2022 - 01.2025
Mail Processor
UPS
10.2021 - 08.2022
Customer Service Representative
Community Choice Financial Inc.
07.2018 - 04.2019
Insurance Agent
Worth Avenue Group
02.2017 - 07.2018
Customer Service Specialist
Buckeye Health Plan
12.2016 - 07.2018
Mail Processing Clerk
United States Postal Service, USPS
08.2013 - 12.2016
Crew Lead
McDonald's
06.2010 - 08.2013
Associate of Arts - Business
Columbus State Community College