Daneya Mayea
Miami,FL
Summary
Dynamic professional with international trade expertise and strong organizational skills, previously at Flash Cargo Grup. Proven ability in documentation and shipment tracking, enhancing operational efficiency. Committed to customer service excellence and relationship building, ensuring seamless communication and support. Adaptable team player focused on continuous improvement and problem-solving in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Export Documentation Executive
Flash Cargo Grup
08.2015 - 03.2024
- Reduced errors in export documents by meticulously reviewing and verifying accuracy of information provided.
- Documented photos and layouts for customer's approval.
- Developed complex user scenarios to demonstrate use of product.
- Supported continuous improvement efforts through participation in cross-functional project teams focused on streamlining export-related activities.
- Resolved shipment discrepancies promptly, minimizing delays and maintaining client satisfaction rates.
- Printed and inserted documents and labeled tabs to complete binders for customers.
- Coordinated closely with finance department to ensure timely issuance of invoices and proper payment collection from clients.
- Implemented a tracking system for monitoring shipment statuses, providing real-time updates to sales teams and clients.
- Achieved improved communication between departments by serving as a liaison between sales, production planning, warehousing personnel, ensuring seamless coordination during peak periods.
- Contributed to reduced lead times for customers by effectively coordinating cargo pickups and deliveries between warehouse staff and carriers.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Advised customers on transportation options, types of carriers or shipping routes.
Manager's Assistant
Traffic Shoes
05.2013 - 06.2014
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
Customer Service Representative
Sedanos
02.2010 - 04.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Associate Of Applied Business - Accounting
Jose Marti
Cuba09.2008
Skills
- Teamwork and cooperation
- Strong organizational skills
- Continuous improvement mindset
- International trade expertise
- Excellent communication
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Customer assistance
- Multitasking
- Active listening
- Adaptability and flexibility
- Customer support
- Relationship building
- Documentation skills
- Professional ethics
- Data entry
- Shipment tracking
- Warehouse management
- Document preparation
- Transportation coordination
Timeline
Export Documentation Executive
Flash Cargo Grup
08.2015 - 03.2024
Manager's Assistant
Traffic Shoes
05.2013 - 06.2014
Customer Service Representative
Sedanos
02.2010 - 04.2013
Associate Of Applied Business - Accounting
Jose Marti