Khrystie Villamil Llovet
Orlando,FL
Summary
Accomplished in enhancing patient satisfaction and streamlining front office operations at MedPlex Dental, I excel in customer service and HIPAA compliance. With expertise in medical billing and a knack for problem-solving, I've significantly improved appointment scheduling efficiency. My adeptness in Dentrix software and commitment to privacy underscore my comprehensive skill set in healthcare administration. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Front Desk Medical Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
MedPlex Dental
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Experience in Dentrix Software.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Patient Care Coordinator
OroFacial Dental Implant Surgery
02.2023 - 07.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
Front Desk Receptionist
Advanced Physical Medicine
07.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved customer problems and complaints.
- Used Eclipse Software.
Education
Associate of Arts - Journalism
Inter American University of Puerto Rico Bayamon
Bayamon, PR05.2010
Skills
- Customer Service
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Front Office Management
- Skilled in Eclipse, Winoms and Dentrix Software
- Insurance Verification
- Claim submission
- Payment posting
- HIPAA Compliance
- CPT Knowledge
- ICD-10 Proficiency
- Medicare and Medicaid process
- Medical Coding Expertise
- Medical Billing
- CMS-1500 Billing Forms
- Medical claims submission
- HIPAA Compliance Certification
Certification
- Medical Billing and Coding, UCF, Orlando, FL
- Medical Billing and Coding Specialist. AAPC
Languages
Spanish
Native or Bilingual
English
Full Professional
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Collaborated with team of 25 in the development of Beauty Influencer.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Flexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leave401k matchTeam Building / Company RetreatsWork-life balanceSoftware
Dentrix
Timeline
Front Desk Receptionist
MedPlex Dental
08.2023 - Current
Patient Care Coordinator
OroFacial Dental Implant Surgery
02.2023 - 07.2023
Front Desk Receptionist
Advanced Physical Medicine
07.2022 - 02.2023
Associate of Arts - Journalism
Inter American University of Puerto Rico Bayamon
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