D' Angelina M. Hammett
Montgomery Village,MD
Summary
Results-driven Property Manager with extensive experience in residential properties, known for enhancing tenant relations and ensuring compliance with regulations. Proven expertise in lease administration and conflict resolution, contributing to a significant increase in tenant satisfaction and retention rates. Strong leadership abilities combined with effective problem-solving skills foster a collaborative team environment. Career ambitions include further advancing operational efficiency and tenant engagement strategies within the property management sector.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Highmark Residential
Gaithersburg, MD
01.2017 - 01.2025
- Collected monthly rental fees, deposits, and payments.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Worked effectively in team environments to make the workplace more productive.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Planned, scheduled, and coordinated general maintenance or repairs for the residential property.
- Conducted apartment tours for potential tenants and answered questions about property.
- In the month of December 2024, 93.7% was collected.
- Educated clients on lease and rental agreements.
Education
High School Diploma -
John Adams High School
Queens, NY06-1990
Skills
- Housing regulations
- Telephone and email etiquette
- Security deposit refunds
- Property tours and inspections
- Lease administration
- Application process proficiency
- Tenant conflict resolution
- Relationship building and rapport
- Strong communication skills
- Eviction coordination
- Resident retention
- Occupancy management
- Payment collection
- Fair housing regulations
- Showing and leasing of units
- Administrative support
References
References available upon request.
Timeline
Assistant Property Manager
Highmark Residential
01.2017 - 01.2025
High School Diploma -
John Adams High School
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