D'Angelo Dennis
Sunrise,FL
Summary
My Name is D'Angelo Dennis and I have been working diligently for 5 years in various roles some of them being management. Throughout these 5 years, I have been both recognized and commended on my integrity and overall commitment to being an outstanding employee. I believe that a good employee can forge a genuine connection with each customer they come across while also maintaining the face of the company in a way that represents the company's values and shows respect and care for the customer. The traits mentioned above, as well as others, will be showcased daily by me as a member of your team. I possess astute attention to detail along with a very amiable personality that is built for delivering excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CLIENT SERVICE SPECIALIST
Tory Burch
04.2023 - Current
- Delivered exceptional customer service to large volume of customers by leveraging extensive knowledge of luxury products and services and creating welcoming, positive experiences.
- Accepted around 100 inbound calls and emails daily while providing customers with precise information in a timely manner
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Displayed proficient deescalation techniques on all critical inter-departmental escalations to increase customer retention rates
- Assisted with new orders, lost orders, promo codes, delivery status
- Offered troubleshooting to assist customers with technical issues and navigate a smooth process.
- Provided coaching to team members to increase overall team efficiency
- Worked closely with trainers during shadowing and nesting of new employees to provide more knowledge of work routine
- Provided support to team via internal chat while balancing customer support
RETAIL SALES ASSOCIATE
G By Guess
10.2022 - 04.2023
- Operated POS terminals and cash drawer balancing
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Reconciled daily totals to maintain balanced and compliant ledgers
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Exhibited high energy and professionalism when dealing with clients and staff
- Recommended appropriate services to customers and helped overcome objections with a persuasive communication style
- Developed professional relationships with customers to increase loyalty, retention, and rapport
- Utilized upselling techniques to promote additional products and increase sales.
TEAM MEMBER
Famous Footwear Outlet
06.2022 - 10.2022
- Created inviting environment for customers by maintaining store organization and cleanliness
- Addressed and resolved customer complaints in a polite and professional manner
- Answered questions about store policies and addressed customer concerns
- Developed strong rapport with customers and created positive impression of business
- Built customer loyalty and retention by delivering excellent shopping experiences
- Utilized upselling techniques to promote additional products and increase sales
- Used POS system to process sales, returns, online orders, and gift card activations
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions
- Engaged in friendly conversation with customers to better uncover individual needs
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem, and selecting best solution to solve problem
- Handled day-to-day customer contact via phones, faxes, and emails.
ASSISTANT MANAGER
Papa Johns
03.2021 - 05.2022
- Worked my way up from a crew member to assistant manager by displaying exemplary work consistently and setting standard for employees
- Worked closely with upper management to ensure staff compliance
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assigned employees duties for opening and closing shifts daily
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Organized team building events to raise staff morale
Front Desk Manager
Anne's Ultra Cleaning. CO
01.2018 - 03.2020
- Managed scheduling of appointments
- Secured and maintained client information, appointment details, client requests, and inquiries
- Worked with CRMs like Zenoti and Microsoft Excel
- Facilitated smooth communication between customers and employer
- Managed data entry of each client to provide a personal connection approach and establish a first-name basis between clients
- Handled communication with customers through emailing, texting, Live chat, and calling customers about any updates, promotions, etc
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Arts - Customer Service Management
Broward College
Fort Lauderdale, FL01.2025
High School Diploma -
Plantation High School
Plantation, FL06.2022
Skills
- Shrinkage Prevention
- De-escalation Techniques
- Communications Strategies
- Customer Needs Assessment
- Strategic Selling
- Schedule Management
- Hiring and Training
- Strong Analytical and Problem-Solving Skills
- Call Center Management
- Organizational Policies
- Corrective Actions
- Business Process
- Computer Skills
- Account Management
- Hospitality and Accommodation
- CRM Proficiency (IBM, MS office, Genesys, Gladly,etc)
- Customer and Client Relations
- Complex Problem-Solving
- Verbal and Written Communication
- Call Answering and Routing
- Making Appointments
- Project Oversight
Certification
- CPM - Certified Professional Manager
Timeline
CLIENT SERVICE SPECIALIST
Tory Burch
04.2023 - Current
RETAIL SALES ASSOCIATE
G By Guess
10.2022 - 04.2023
TEAM MEMBER
Famous Footwear Outlet
06.2022 - 10.2022
ASSISTANT MANAGER
Papa Johns
03.2021 - 05.2022
Front Desk Manager
Anne's Ultra Cleaning. CO
01.2018 - 03.2020
Bachelor of Arts - Customer Service Management
Broward College
High School Diploma -
Plantation High School