D'Angelo N Higgs
Field Operations Manager/Technician
Pompano Beach,FL
Summary
Certified Installation Technician with background in small business under 10,000 sq ft and residential installations. Outstanding skills working in Security service industry to install systems, repair equipment and deliver solid customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
3
3
Certifications
Work History
Installation/ Service Technician
TEKsystems ( Contracted By ADT)
Pompano Beach, FL
07.2016 - Current
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Followed all company guidelines regarding safety procedures when out in field.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Repaired access control, CCTV camera devices to maintain secure security system.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed all company guidelines regarding safety procedures when out in field
Facilitator/Field Service Supervisor
Cypress Communications Inc (Contracted By Comcast)
Fort Lauderdale, FL
10.2013 - 07.2016
- Planned and scheduled field operations during work hours for positive working culture.
- Kept teams on task to complete company goals.
- Met with customers to resolve issues and build productive relationships.
- Evaluated performance and progress, and made proactive adjustments.
- Investigated issues and developed effective solutions.
- Completed site checks and leveraged computerized applications to document or record findings.
- Supervised field teams operations to complete projects within established timelines.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Assisted in recruiting and hiring new construction and extraction workers.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Used diverse coaching materials and motivational approaches to reduce learning gaps and instruct students.
- Led team of up to 12 service/install technicians in field activities
- Maintained schedule of up to 50 service calls
- Monitored work performance and quality to maintain standards
- Spearheaded process improvement initiatives to reduce service costs
- Checked safety practices and integrity of PPE
- Facilitated communication between office personnel, subcontractors and customers
- Installed and provided technical support for equipment
- Reduced time to complete service calls and expertly retained key customers
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion
- Scheduled and oversaw maintenance, repair and installation activities
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
- Monitored product quality and communicated necessary improvements to site superintendent
- Evaluated final results to determine quality levels and isolate root causes of any identified faults
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job
- Coordinated repairs and maintenance actions for fleet 12 equipment
Field Technician
Cypress Communications Inc( Contracted By Comcast)
Fort Lauderdale, FL
02.2010 - 10.2013
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Kept detailed records of field measurements and data.
- Utilized safety practices with no complaints or accidents.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Delivered high-quality work by diligently following standard operating procedures.
- Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
- Communicated with customers to provide updates, gather information and resolve issues.
- Calibrated new and existing equipment for optimal performance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components
- Kept detailed records of field measurements and data
- Utilized safety practices with no complaints or accidents
- Prepared and submitted reports to document work performed and provide progress updates to management
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs
- Worked with diverse types of weather and ground conditions
- Demonstrated to customers proper methods for operating equipment after it had been installed
- Managed maintenance activities, supervised staff and inspected equipment
Yacht Detailer
Pro Boat Luxury
Fort Lauderdale, FL
09.2010 - 03.2013
- Filled cracks, removed dents and painted boat exteriors to restore condition and appearance.
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Communicated with manager through radio or telephone contact to receive instructions.
- Started and ran boat motor to verify operation prior to customer pick up.
- Manager & supervisor 5 employees
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents
- Filled cracks, removed dents and painted boat exteriors to restore condition and appearance
- Removed loose dirt and debris from interior of boat, using interior vacuum cleaner
- Reviewed new work orders to determine scope of work
- Operated mechanical buffer to buff faded areas of gel coating on boat exteriors
- Communicated with manager through radio or telephone contact to receive instructions
- Utilized cleaning agents, cleaning devices and applicators to treat areas to remove grime, rust and grease
- Started and ran boat motor to verify operation prior to customer pick up
- Polished windows and mirrors of vehicles and equipment
- Applied wax and sealants to exterior of vehicles and equipment
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices
- Wiped down and polished interior and exterior surfaces
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces
- Followed safety guidelines for cleaning vehicles and equipment
- Removed loose dirt and debris from interior of boat, using interior vacuum cleaner.
- Reviewed new work orders to determine scope of work.
- Operated mechanical buffer to buff faded areas of gel coating on boat exteriors.
Education
High School Diploma -
06.1995 - 06.2000
Bachelor of Arts - Design And Visual Communications
08.2007 - 06.2009
Associate of Science - Graphic Design
10.2003 - 06.2007
Skills
Repair services
Diagnostic abilities
Specialty tools
Installation planning
Certified In FASA BASA
Diagnostics and troubleshooting
Analytical and Critical Thinking
Schematics understanding
Electrical engineering
Project management proficiency
Construction expertise
Certification
CMRT - Certified Maintenance and Reliability Technician
Timeline
Installation/ Service Technician - TEKsystems ( Contracted By ADT)
07.2016 - Current
Facilitator/Field Service Supervisor - Cypress Communications Inc (Contracted By Comcast)
10.2013 - 07.2016
Yacht Detailer - Pro Boat Luxury
09.2010 - 03.2013
Field Technician - Cypress Communications Inc( Contracted By Comcast)
02.2010 - 10.2013
The Art Institute of Fort Lauderdale Inc - Bachelor of Arts, Design And Visual Communications
08.2007 - 06.2009
The Art Institute of Fort Lauder-dale Inc - Associate of Science, Graphic Design
10.2003 - 06.2007
Raymond Gardiner High School - High School Diploma,
06.1995 - 06.2000