D'Angelo Owens
Brooklyn
Summary
Dedicated professional with extensive experience in customer service and administrative support. Proven ability to enhance client satisfaction and streamline operations. Skilled in managing multiple tasks efficiently in remote environments. Committed to delivering high-quality results and fostering positive relationships with clients and colleagues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Remote Life & Health insurance protection specialist
Globe Life National
Manhattan
06.2025 - Current
- Assisted clients in understanding coverage options and benefits.
- Conducted risk assessments to identify potential exposure for clients.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Calculated premiums and established payment methods.
- Performed administrative tasks such as filing paperwork or updating databases.
- Created reports on sales activities, customer feedback, and other relevant data.
- Reviewed medical records and financial information for underwriting decisions.
- Analyzed medical records, financial data, and other pertinent information to assess applicants' insurability.
Remote Claims & Billing specialist
R.O.A.D to Success
Wixom
01.2023 - Current
- Managed invoicing procedures using accounting software for accuracy and efficiency.
- Collaborated with team members to streamline billing processes and improve workflows.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Submitted claims to insurance companies.
Founder
Iamfosterchild International
Grand Rapids
01.2021 - Current
- Developed operational documents for establishing articles of incorporation in the U.S and IRS 5013 tax exemption, application for authority to operate in the Republic of Liberia West Africa, Liberia business registration.
- Designed majority of the transitioning to independence curriculum documents.
- Facilitate monthly zoom meetings with staff to discuss program operations.
- Manage a caseload of 1 youth.
- Organize strategic fundraising efforts.
- Assist with preparing IRS tax returns, approves, or denies program expenditures.
Supervisor
Henry Street settlement
Manhattan
06.2024 - 01.2026
- Supervised daily operations and staff activities within community support programs.
- Coordinated team schedules to ensure adequate coverage for service delivery.
- Resolved conflicts among staff and addressed client concerns promptly.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Trained new employees on company policies and procedures.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
Full time Case Coordinator
Kings County District Attorney Office
Brooklyn
09.2023 - 01.2025
- Coordinated case files for legal proceedings and ensured timely updates.
- Collaborated with parole officers to prepare court documents
- Aided families and individuals in setting up medical and treatment options in field.
- Assisted clients in navigating complex legal systems by providing resources and referrals.
- Participated in weekly team meetings to share updates about current cases.
- Tracked case progress using data analysis tools such as spreadsheets or databases.
- Attended workshops and seminars related to case management techniques and practices.
- Assessed client needs and developed individualized treatment plans accordingly.
- Coordinated communication between multiple stakeholders, including families, service providers, parolee officers;
- Identified potential community resources that could be used to help clients achieve their goals.
- Monitored compliance of court orders pertaining to each case.
- Provided assistance with applications for public benefits such as Medicaid or food stamps.
Full time Receptionist
New Horizon Counseling Center
Valley stream
04.2023 - 07.2023
- Manages front desk and access control throughout the facility.
- Registers new clients into the accumed database for clinical services.
- Provide general administrative and clerical support including mailing, scanning, faxing, and copying for management.
- Manages incoming calls professionally, while also helping workers with numerous of other administrative tasks.
Residential advisor
Covenant House International
New York
09.2021 - 01.2023
- Processing new intakes by conducting demographic and personal screening, PHQ-9 suicide evaluation.
- Responding to crisis and assisting with de-escalation.
- Helping youth find employment and other community resources.
- Supervising assigned floor location.
Full time Youth Specialist
Good Shepherd Services
Brooklyn
03.2020 - 08.2021
- Transporting youth to court/family appointments.
- Screening, PHQ-9 suicide evaluation.
- Responding to crisis and assisting with de-escalation.
- Facilitating groups.
- General supervision of youth.
Full time Juvenile Justice worker
Muskegon County
Muskegon
01.2018 - 02.2020
- Escorting youth to court hearing.
- Assisting youth with re-integrating back into the community once released from juvenile detention.
- Helping clinical team and youth develop ISP.
- Attending court hearing and providing the court with youth progress.
Part time Safety Officer
Serenity Point Recovery Rehabilitation center
12.2014 - 09.2018
- Assisting with processing intakes.
- Conducting room checks to ensure the census of residents in the facility.
- Conducting room searches for illegal substances.
- Monitoring CCTV.
Full time Safety Officer
Metro Health Hospital
Muskegon
01.2015 - 12.2017
- Monitoring CCTV.
- Responding to crisis calls from hospital staff.
- Incident report writing.
- Conducting theft, accident, and other investigation on hospital property.
Part time student helper Nutrition Tech
Spectrum Health Hospital
06.2012 - 08.2014
- Preparing patient meals.
- Tray delivery to patient rooms.
- General kitchen cleaning duties.
- Food preparation.
Education
Diploma -
Wyoming High School
Wyoming, Michigan06.2014
Skills
- Risk assessment
- Claims processing
- Policy underwriting
- Medical record analysis
- Premium calculation
- Team leadership
- Case management
- Problem solving
- Customer support
- Customer relationship management
- CRM data bases
- Googe meets
- Zoom
- Handling high volume calls
- Telephone sales techniques
- Complaint resolution
- Technical troubleshooting
- Ticket management
- Time management
- Windows xp/vista
- Mac systems
- Windows 10
- Application support
Certification
- 16-hour security license
- CPR
- Fire guard F-80
- Food handler
- 8-hour security license
License
17-55 Life, health, accident Insurance broker license
Other
Awarded by Ministry of Education of Republic of Liberia.
Timeline
Remote Life & Health insurance protection specialist
Globe Life National
06.2025 - Current
Supervisor
Henry Street settlement
06.2024 - 01.2026
Full time Case Coordinator
Kings County District Attorney Office
09.2023 - 01.2025
Full time Receptionist
New Horizon Counseling Center
04.2023 - 07.2023
Remote Claims & Billing specialist
R.O.A.D to Success
01.2023 - Current
Residential advisor
Covenant House International
09.2021 - 01.2023
Founder
Iamfosterchild International
01.2021 - Current
Full time Youth Specialist
Good Shepherd Services
03.2020 - 08.2021
Full time Juvenile Justice worker
Muskegon County
01.2018 - 02.2020
Full time Safety Officer
Metro Health Hospital
01.2015 - 12.2017
Part time Safety Officer
Serenity Point Recovery Rehabilitation center
12.2014 - 09.2018
Part time student helper Nutrition Tech
Spectrum Health Hospital
06.2012 - 08.2014
Diploma -
Wyoming High School