Dangelo Terrio
Sanford
Summary
Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.
Overview
8
8
years of professional experience
Work History
Phone Counselor
Filutowski Eye Institute
08.2023 - Current
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Tasked with speaking with patients scheduling appointments.
- Followed up with customers to solicit further sales.
ASC Surgical Assistant Supervisor
Filutowski Eye Institute
11.2018 - Current
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Protected patients from infection by setting up and managing sterile operating fields.
- Gowned and gloved staff to help team prepare for surgeries.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Minimized surgical bleeding with skilled ligation and clamping of blood vessels.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Assisted with transfer of patients from recovery room to operating room, providing care and support.
- Verified identity of patient or operative site.
- Monitored patient vital signs, reporting changes to surgeon for further investigation.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Assistant Sales Manager
Cricket
02.2018 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Generated sales report to help upper management make effective decisions and sales plans.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Completed store opening and closing procedures by counting drawers and managing security.
- Strengthened performance by applying excellent program and project leadership skills.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Crew Trainer
McDonalds
07.2015 - 01.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Deltona High School
Deltona, FL05.2017
Skills
- Setting up and Operating Equipment
- Supervision and Leadership
- Organization and Time Management
- Teamwork and Collaboration
- Task Prioritization
- Flexible and Adaptable
- Multitasking
- Coachable
- Communication
- Personable
- Negotiation
- Critical Thinking Skills
Timeline
Phone Counselor
Filutowski Eye Institute
08.2023 - Current
ASC Surgical Assistant Supervisor
Filutowski Eye Institute
11.2018 - Current
Assistant Sales Manager
Cricket
02.2018 - 11.2018
Crew Trainer
McDonalds
07.2015 - 01.2017
High School Diploma -
Deltona High School
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