D'Angelou James
Pomona,CA
Summary
Results-driven Operations Lead with a strong focus on optimizing processes and fostering productive relationships with clients and team members. Demonstrated ability to coach, train, and mentor staff to ensure adherence to quality and safety standards. Committed to driving continuous improvement initiatives and achieving operational excellence. Proven track record of successfully leading teams to meet and exceed performance targets.
Overview
7
7
years of professional experience
Work History
Value Added Services Lead
ODW Logistics
12.2023 - Current
- Collaborate with teams of15 to25 members to assemble store displays to “Public Display Quality” standards for a leading makeup brand
- Manage the receiving process, communicating with inbound teams and utilizing RF scanners to input product data into the system
- Coordinate with operators to ensure proper putaway of received products and verify their placement in storage locations for future projects
- Utilize the warehouse mapping system portal to recall storage locations for operators, facilitating efficient retrieval of materials for ongoing projects
- Contribute to the creation of labels and stickers for new cases and packaging, ensuring accurate and compliant labeling
- Assist in assembling displays based on charts, diagrams, and videos, maintaining adherence to brand standards and specifications
- Support the creation of operational documents such as tracking sheets and productivity trackers to monitor project progress and performance
- Aid in the development of placards and signs to enhance organizational efficiency and workflow management
Inbound Operations Lead
ODW Logistics
11.2021 - 12.2023
- Oversaw account performance for a private label pharmaceuticals client, ensuring compliance with quality standards and customer expectations
- Manage receiving operations, including auditing product for quality discrepancies and prioritizing tasks based on customer and management directives
- Serve as the primary point of contact for customer inquiries, providing timely updates and addressing concerns to maintain high levels of satisfaction
- Lead and coach hourly staff in complex, high-volume operations, driving performance improvements and ensuring adherence to safety protocols
- Proficient in multiple enterprise software systems, including AS400 and SAP
- Responsible for controlling and managing a10,000 square foot dock area
Operations Lead
ODW Logistics
09.2017 - 11.2021
- Oversaw and ran account for high-demand electronics client
- Cross trained in every facet of the operation from CSR functions to receiving, putaway, picking, shipping, and operational continuous improvement measures / coaching
- Corresponded with client about expected ocean container / FTL & LTL inbound schedule and coordinated labor and resources accordingly
- Received and audited inbounds for putaway
- Printed orders, set up picking team’s strategy for shipping product according to customer’s requirements and expected shipping schedule
- Audited outbound orders and requirements
- Scheduled and corresponded with FTL and LTL carriers for outbound pickups
- Served as customer point of contact for priority shipping and needed changes within daily operations
- Trained, coached, and acclimated new associates to the established quality and safety standards
Education
No Degree - Business Finance
California State University San Marcos
San Marcos, CA06-2011
High School Diploma -
Upland High School
Upland, CA06-2009
Skills
- Continuous improvement
- Time management abilities
- Data analysis
- Problem-solving aptitude
- Written communication
- Quality control
- Interpersonal communication
- Analytical thinking
- Task prioritization
- Active listening
- Team collaboration
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Other Notables
- Designated facility Safety Champion (2021 –2023), leading initiatives to promote a culture of safety and conducting regular audits for OSHA compliance.
- Conduct safety orientation training for new hires and certify them for Material Handling Equipment (MHE) operations.
- Lead monthly “Safety Committee” meetings to address safety concerns and implement corrective actions.
- Coordinated with management for implementing new safety initiatives and documentation.
Timeline
Value Added Services Lead
ODW Logistics
12.2023 - Current
Inbound Operations Lead
ODW Logistics
11.2021 - 12.2023
Operations Lead
ODW Logistics
09.2017 - 11.2021
No Degree - Business Finance
California State University San Marcos
High School Diploma -
Upland High School
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