Danh Truong
West Springfield,VA
Summary
Dedicated healthcare professional with a Medical Assistant certification and an Associate Degree in Healthcare Administration, poised to graduate with a Bachelor’s in Healthcare Administration in March. Bringing over 7 years of experience in military healthcare settings, I possess a comprehensive understanding of healthcare policies, patient care coordination, and insurance processes. Demonstrated expertise in administrative support, strong organizational skills, and effective communication, enhancing operational efficiency and patient satisfaction. Committed to leveraging my background and skills to contribute positively to healthcare delivery and administration.
Overview
9
9
years of professional experience
Work History
Medical Clearance Specialist
Equip Health
04.2024 - Current
- Manage and maintain medical records repository.
- Coordinate with physicians, dietitians, and mental health professionals to gather necessary medical documentation and treatment recommendations.
- Ensure accurate and timely record processing, compliance with processes to protect PHI, and effective tracking of records and record requests.
- Collaborate with risk management teams to address any medical concerns or incidents that arise during client participation.
- Monitor and follow up on timelines for obtaining medical clearances to facilitate the smooth admission of clients into the program.
- Accurately record all communications, medical assessments, and clearances in electronic health records for future reference.
- Track progress and health changes for participants post-clearance, adjusting recommendations as necessary based on real-time feedback.
- Analyze patient medical records to determine eligibility for the program and identify any potential health contraindications.
- Retrieval of medical records including but not limited to Risk Adjustment, HEDIS, Regulatory Audits via fax, mail, and remote electronic medical record access.
- Assist internal team and provider groups to troubleshoot any logistical or technical issues regarding records requests, retrieval or storage.
- Effectively communicate with team members and external providers to ensure adherence with challenging project timelines.
- Identify and escalate process issues.
- Proactively identify and recommend process improvements to leaders and internal team to enhance efficiency and effectiveness.
- Complete additional tasks as required to support the project.
- Customer service outreach/phone calls to providers to confirm medical records request.
Health Information Management Specialist
TRICARE Operations and Patient Administration (TOPA)
10.2024 - 04.2025
- Guide members to first visit the Military Personnel Flight (MPF/DEERS Office) for enrollment before requesting a new primary care manager.
- Provide coordination for members to contact HealthNet or enroll online at TRICARE West to select a new primary care manager.
- Serve as the Beneficiary Counseling and Assistance Coordinator (BCAC) and Debt Collection Assistance Officer (DCAO) to help beneficiaries with billing inquiries and debt collection issues.
- Liaise between beneficiaries and HealthNet Federal Services to address billing or debt collection concerns.
- Inform beneficiaries about the importance of obtaining prior authorization for civilian healthcare services to avoid unexpected costs.
- Ensure all active-duty personnel understand the requirement for prior authorization for urgent and non-emergent civilian services.
- Maintain accurate records of all requests and interactions to ensure effective follow-up and compliance with TRICARE policies and procedures.
Lead Virtual Healthcare Service Specialist
Valor Healthcare, Inc
03.2024 - 08.2024
- Provided weekly report on appointments, sleep studies, and scheduling changes.
- Was responsible for personnel status reporting and workflow management.
- Identified process improvements and trained team members.
- Ensured confidentiality of client records in accordance with HIPAA and agency policy.
- Recruited and onboarded new staff.
- Booked virtual health appointments, managed scheduling, and improved healthcare efficiency.
- Consulted with providers and ancillary services, analyzed site performance, and provided monthly reports.
- Collaborated to ensure immediate booking of referrals for virtual medical appointments.
- Offered training to healthcare staff on handling sensitive data and proper procedures for releasing information.
- Ensured proper documentation of patient responses in Cerner, CHCS, AHLTA, Referral Management System Tracking Reports, EPIC, Athenahealth, Allscripts, and HAIMS.
- Coordinated virtual medical appointments, managed case load, verified appointments, and resolved scheduling issues.
- Reviewed credentialing database, scheduled virtual appointments, and rescheduled when necessary.
- Maintained up-to-date patient contact info for DoD and DoS.
- Provided assistance to LRMC health services by training and working with Medical Service Assistants.
- Educated healthcare staff about sensitive information and its appropriate release protocols.
- Collected data from various automated systems to evaluate information and provide insights to management.
- Organized data submissions for the service branch and safety departments for organization-wide use.
- Updated the healthcare indicator database and used the Medical Service's Measurement Tool for data access.
- Applied basic statistical methods to present findings, including averages, midpoints, frequent values, and variability.
- Created presentations using downloaded or acquired data.
- Visualized data through graphical representations.
- Maintained an automated log to track all completed transactions.
- Supported quality service initiatives as needed or requested by supervisors or leadership.
Virtual Healthcare Service Specialist
Beat LLC
11.2023 - 03.2024
- Booked virtual health appointments, managed scheduling, and improved healthcare efficiency.
- Consulted with providers and ancillary services, analyzed site performance, and provided monthly reports.
- Collaborated to ensure immediate booking of referrals for virtual medical appointments.
- Coordinated virtual medical appointments, managed case load, verified appointments, and resolved scheduling issues.
- Reviewed credentialing database, scheduled virtual appointments, and rescheduled when necessary.
- Maintained up-to-date patient contact info for DoD and DoS.
- Provided assistance to LRMC health services by training and working with Medical Service Assistants.
Beneficiary Counseling and Assistance Coordinator (BCAC)
Landstuhl Regional Medical Center
04.2021 - 10.2023
- Explain TRICARE benefits and services clearly and concisely to military families and veterans, ensuring understanding of available options.
- Assist beneficiaries with the enrollment process for TRICARE plans, guiding them through necessary documentation and requirements.
- Facilitate referrals to appropriate healthcare providers and services as per TRICARE guidelines.
- Process and track claims for TRICARE services, helping beneficiaries navigate any challenges or queries related to their claims.
- Resolve benefit-related issues by actively engaging with TRICARE contractors and medical staff to find timely solutions.
- Provide personalized counseling to military families and veterans, addressing their unique needs and concerns regarding health benefits.
- Advocate for beneficiaries by representing their interests and ensuring they receive fair treatment in all interactions.
- Maintain up-to-date knowledge of TRICARE policies and procedures to provide accurate information and effective assistance.
- Conduct informational sessions and workshops to educate beneficiaries about available resources and benefits.
- Document all interactions and cases thoroughly to maintain accurate records and ensure follow-up as needed.
Medical Assistant
Banner North Hill Clinic
03.2018 - 10.2018
- Handled various medical tasks, including answering calls, submitting orders, and assisting with patient care. Performed procedures such as administering injections and EKGs and conduct tests as requested.
- Organized medical records and ensure compliance with HIPAA regulations.
- Experienced with EMR software like EPIC, Cerner, Athenahealth and Allscripts.
Medical Assistant
Dr. Huempfner’s Office
09.2016 - 02.2018
- Handled both back and front office tasks, including patient calls, scheduling, and patient preparation for office visits.
- Assisted with exams and procedures, including colposcopy, LEEPs, and minor surgery.
- Experienced in EMR softwares: Athenahealth and Cerner.
Education
Bachelor of Science - Healthcare Administration
Pima Medical Institute
Colorado Springs11.2025
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Tucson, Arizona05.2023
Medical Assistant Certificate - undefined
Pima Medical Institute
Tucson, Arizona10.2016
BLS Certification -
American Red Cross
08.2025
High School Diploma - undefined
Noblesville High School
Noblesville, Indiana05.2012
Skills
- Time Management Skills
- Ability to Work in a Team
- Leadership Skills
- Data Authoring
- Detail-Oriented
- Medical Terminology
- HIPAA Compliance
- Analytical and Problem-Solving
- Document verification
- Record management
- Organization skills
- Teamwork and collaboration
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Internships
- Medical Assistant at The Center For Advanced Spine Care of Southern Arizona, Tucson
- Jun 2016 — Aug 2016
- Assist with preparing patients for examinations and procedures, greet and escort patients to exam rooms, obtain and document patient history and chief complaint, and prepare them for the office visit.
- Provide patient education with regards to office policies, medications, management of disease, home treatments, and special diets using appropriate medical terminology as directed by the physician.
- Respond to patient phone calls, assist with their needs, call in prescriptions, obtain insurance authorizations, and maintain supplies, equipment, stocking, and sterilizing instruments.
Community Experience
- Osan American Red Cross, South Korea, 2018-10, 2020-10
- Spangdahlem American Red Cross, Spangdahlem, 2021-01, 2024-09
Timeline
Health Information Management Specialist
TRICARE Operations and Patient Administration (TOPA)
10.2024 - 04.2025
Medical Clearance Specialist
Equip Health
04.2024 - Current
Lead Virtual Healthcare Service Specialist
Valor Healthcare, Inc
03.2024 - 08.2024
Virtual Healthcare Service Specialist
Beat LLC
11.2023 - 03.2024
Beneficiary Counseling and Assistance Coordinator (BCAC)
Landstuhl Regional Medical Center
04.2021 - 10.2023
Medical Assistant
Banner North Hill Clinic
03.2018 - 10.2018
Medical Assistant
Dr. Huempfner’s Office
09.2016 - 02.2018
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Medical Assistant Certificate - undefined
Pima Medical Institute
High School Diploma - undefined
Noblesville High School
Bachelor of Science - Healthcare Administration
Pima Medical Institute
BLS Certification -
American Red Cross