DANH VO
Lawrenceville,GA
Summary
Dynamic manager with proven success at M.Vince's Nail Spa, enhancing customer satisfaction through effective conflict resolution and team leadership. Skilled in workforce management and business development, I fostered a collaborative environment that maximized performance and improved service delivery, resulting in increased customer loyalty and operational efficiency.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
27
27
years of professional experience
Work History
MANAGER
M.VINCE'S NAIL SPA
10.2022 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
VENETIAN NAIL
01.2015 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Lv Nails & Spa
05.2008 - 12.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Machine Operator
Wincup Group
03.2004 - 01.2007
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Coordinator
TYMES TRAVEL
06.1999 - 08.2003
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Machine Operator
Quick Copy/Print Center
03.1997 - 01.1999
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
Education
Bachelor of Arts - Theology
VIETNAMESE THEOLOGY COLLEGE
Garden Grove, CA05-2003
Associate of Arts - Computer And Information Systems
SUNY Broome Community College
Binghamton, NY05-1998
High School Diploma -
ENDICOTT HIGHSCHOOL
Endicott, NY06-1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Relationship building
- Workforce management
- Product management
- Business planning
- Business development
Timeline
MANAGER
M.VINCE'S NAIL SPA
10.2022 - 05.2024
Manager
VENETIAN NAIL
01.2015 - 09.2022
Manager
Lv Nails & Spa
05.2008 - 12.2014
Machine Operator
Wincup Group
03.2004 - 01.2007
Coordinator
TYMES TRAVEL
06.1999 - 08.2003
Machine Operator
Quick Copy/Print Center
03.1997 - 01.1999
Bachelor of Arts - Theology
VIETNAMESE THEOLOGY COLLEGE
Associate of Arts - Computer And Information Systems
SUNY Broome Community College
High School Diploma -
ENDICOTT HIGHSCHOOL
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