Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dani Bandura

Clearwater,FL

Summary

Proven leader with a track record of enhancing customer satisfaction and retention at The Trolley Stop through effective problem resolution and staff training. Skilled in vendor relationships and schedule management, I excel in fostering client relations and multitasking efficiently. Achieved significant sales growth by implementing strategic improvements and maintaining high employee morale with minimal turnover.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager

The Trolley Stop
04.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. With extremely low turnover.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Shift Leader

Big Storm Brewing
04.2017 - 03.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Assistant Manager

The Trolley Stop
03.2009 - 11.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Bartender

The Trolley Stop
01.2005 - 10.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Hospitality

Sinclair Community College
Dayton, OH

Skills

  • Efficient multi-tasker
  • Customer Relations
  • Client Relations
  • Customer Retention
  • Problem Resolution
  • Staff Training
  • Schedule Management
  • Vendor relationships

Certification

Servsafe Manager

TAMS

Certified Beer Server Cicerone

Timeline

General Manager

The Trolley Stop
04.2020 - Current

Shift Leader

Big Storm Brewing
04.2017 - 03.2020

Assistant Manager

The Trolley Stop
03.2009 - 11.2016

Bartender

The Trolley Stop
01.2005 - 10.2016

Hospitality

Sinclair Community College

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Dani Bandura