Danielle Della Penna
Batavia,NY
Summary
Dynamic server with a strong work ethic and exceptional customer service skills. Proven ability to engage guests and enhance their experience while efficiently managing cash transactions. Recognized for fostering team collaboration to achieve operational excellence in high-pressure environments. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Tf Brown's Restaurant
12.2022 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in maintaining cleanliness and organization of dining/ server area for morning and evening shift to enhance guest experience.
- Engaged with customers to create a welcoming atmosphere through friendly interactions.
- Learned menu items and daily specials to effectively communicate offerings to patrons.
- Collaborated with kitchen staff to ensure timely delivery of food orders to guests.
- Worked with POS system to place orders, regularly dealt with cashing out customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Bergen Farm Market Restaurant
08.2020 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Whetstone Station
11.2019 - 04.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained knowledge of all craft beer on draft.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Sales Associate
Plato's Closet
02.2019 - 11.2019
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Assisted in training new staff on sales techniques and operational procedures.
- Implemented promotional strategies to increase product visibility, promote specific merchandise on our website and drive sales growth.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, sales goals, exchange guidelines, payment policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current to engage customers.
- Collaborated with team members to achieve sales targets and optimize store performance.
Education
High School Diploma -
Batavia High School
Batavia06-2014
Skills
- Strong work ethic
- Exceptional customer service
- POS operation
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Service prioritization
- Team collaboration
- Task prioritization
Timeline
Server
Tf Brown's Restaurant
12.2022 - Current
Server
Bergen Farm Market Restaurant
08.2020 - 05.2023
Server
Whetstone Station
11.2019 - 04.2020
Sales Associate
Plato's Closet
02.2019 - 11.2019
High School Diploma -
Batavia High School