Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dani Grove

Summary

Experienced health services professional with over 15 years of experience working with individuals who have physical and mental health challenges. A self-directed individual with the ability to make quality, independent decisions and demonstrates a high degree of critical thinking, analytical and problem-solving skills. Ability to work in emotionally charged and hostile environments with a highly diverse population. Excellent conflict management skills. Ability to work in all levels of the organization, adapt to any situation and to represent the company to the public in a manner consistent with its mission, vision and values.

Overview

26
26
years of professional experience

Work History

Administrator of Residential Treatment Home

ColumbiaCare Services
09.2009 - Current
  • Operate a variety of treatment homes for several clients who have SPMI in accordance with state licensing regulations.
  • Started with the company as a residential associate providing direct care to clients and was promoted to an assistant administrator and then became the administrator and therapist
  • Provide case management and care coordination
  • Collaborate with community resources to obtain services for my clients
  • Do therapy, treatment planning, and clinical documentation
  • Provide crisis management services
  • Provide skills training and other direct service for clients
  • Use Electronic Health Record to review and take case notes, do other documentation and administer medications
  • Coordinate with the state, county and other payment sources to ensure my clients can receive quality services
  • Use critical thinking to problem solve issues that arise that jeopardize the health and safety of my program and those in it
  • Supervise 15+ staff members and facilitate training for continuing education
  • Coordinate HR processes such as hiring and doing disciplinary actions
  • Provide overall leadership and guidance to the therapeutic milieu of the program

Store Associate

Old Navy
12.2006 - 10.2011
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Caregiver

Monterey Court Memory Care
03.1999 - 06.2003
  • Assisted clients with activities of daily living, promoting independence and quality of life with kindness, compassion, excellent communication and teamwork.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

Master of Science - Counseling

Portland State University
Portland, OR
2008

Bachelor of Science - Sociology

Portland State University
Portland, OR
2003

Skills

  • Individual and group counseling
  • Crisis intervention
  • Program development
  • Assessment and treatment planning
  • Documentation and record-keeping
  • Supervision and mentorship
  • Active listening and empathy
  • Communication and interpersonal skills
  • Detail-oriented
  • Organized
  • Problem-solver
  • Can think under pressure
  • Can adapt to change
  • Excellent time-management
  • Loyal

Accomplishments

  • Certified Rehabilitation Counselor - (Updated 2023)
  • CPR/First Aid - (Updated 2023)

Timeline

Administrator of Residential Treatment Home

ColumbiaCare Services
09.2009 - Current

Store Associate

Old Navy
12.2006 - 10.2011

Caregiver

Monterey Court Memory Care
03.1999 - 06.2003

Master of Science - Counseling

Portland State University

Bachelor of Science - Sociology

Portland State University

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Dani Grove