Dani M. Hanson
Eau Claire
Summary
Skilled in navigating complex insurance claims and providing thorough investigations to ensure fair settlements. Have experience coordinating with legal teams, policyholders, and insurance companies to manage claims efficiently. Known for strong analytical skills, ability to interpret policy details accurately, and effective communication that results in resolved disputes. Made significant impacts by streamlining claims processing procedures, enhancing customer satisfaction through timely resolutions. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Claims Adjustment Specialist
UnitedHealth Group
Eau Claire
10.2018 - Current
- Reviewed, researched, investigated, processed, and adjusted claims to ensure accuracy and compliance.
- Processed high volumes of claims to maintain workflow and meet deadlines.
- Analyze the data for accuracy and errors.
- Resolve the issues by making updates and changes necessary for correct information and payments.
- Communicated trends and reports to relevant parties for informed decision-making.
- Assist in training new hires and promoted employees
Guest Service Leader
Kwik Trip, Inc.
Altoona
07.2014 - 02.2019
- Delivered genuine and friendly guest service both behind the register and on the floor, enhancing customer experience.
- Oversaw inventory management and ordering; planned for events and shortages to ensure product availability.
- Conducted investigations into drive-offs and suspicious activities to maintain security.
- Bookkeeper; Handle, review, and balance financial transactions such as registers, invoices lottery, and banking as well as approve timecards.
- Banking; Evaluate the total cash to determine what is needed from the banks to continue smooth operation.
Education
Bachelor of Science - Actuarial Science, Information Business Systems
The University of Wisconsin-Eau Claire (UWEC)
Eau Claire, WI12-2017
Skills
- Claims investigation
- Risk assessment
- Data management
- Quality control
- Customer relationship management
- Analytical problem solving
- Financial management
- Forecasting and planning
- Microsoft Office proficiency
- CPA/Cosmos/Moon/Facets expertise
- Time management
- Multitasking and organization
- Decision making
- Attention to detail
- Insight and initiative
- Team building and collaboration
- Employee training and development
- Leadership skills
- Effective communication
- Interpersonal skills
- Software proficiency
- Coding proficiency
- Software proficiency
- Empathy and patience
Technological Skills
- Microsoft Office (Excel, Word, Access, PowerPoint, Teams)
- CPA/Cosmos/Moon/Facets
- Coding (HTML, Javascript, C++, Visual Studios)
- Internal Company Software
Timeline
Claims Adjustment Specialist
UnitedHealth Group
10.2018 - Current
Guest Service Leader
Kwik Trip, Inc.
07.2014 - 02.2019
Bachelor of Science - Actuarial Science, Information Business Systems
The University of Wisconsin-Eau Claire (UWEC)