Summary
Overview
Work History
Education
Skills
Timeline
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Dani Irving

Phoenix,AZ

Summary

Resourceful Consumer Affairs Representative known for high productivity and efficient task completion. Specialize in conflict resolution and customer service excellence. Excel in communication, empathy, and problem solving skills to navigate complex customer inquiries and foster positive outcomes.

Overview

6
6
years of professional experience

Work History

Consumer Affairs Representative

InTouchCX
Mesa, AZ
03.2024 - 12.2024
  • Maintained accurate records of consumer contacts in a database system.
  • Interacted directly with customers via telephone in order to address their concerns promptly.
  • Provided customer service to consumers, including answering questions and resolving complaints.
  • Schedule appointments for customers

Assistant Store Manager

Spirit Halloween Store
Tempe, AZ
09.2023 - 11.2023
  • Trained new employees on store policies, procedures and customer service standards.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

  • Maintained a safe working environment by enforcing safety regulations.

Sunglass Specialist

Dillards Department Store
Mesa, AZ
07.2021 - 08.2023
  • Provided information on the different sunglass options and protectability of the eyes to customers.
  • Held customer events once a year.
  • I helped other departments in my area to assist customers.
  • Provided outbound calls to customers to give them updates on the new products we received in the store.
  • Maintained a clean work area to display the sunglasses available.
  • Created a positive work environment and assisted customers with a smile.

Sales Associate

Fashion Q
Tempe, AZ
10.2018 - 06.2021
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers and provided exceptional customer service.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Tempe High School
Tempe, AZ
05-2017

Skills

  • Customer service
  • Complaint resolution
  • Database management
  • Appointment scheduling
  • Consumer advocacy
  • Team leadership
  • Employee training
  • Sales management
  • Inventory management
  • Effective communication
  • Time management
  • Problem solving
  • Call center experience

Timeline

Consumer Affairs Representative

InTouchCX
03.2024 - 12.2024

Assistant Store Manager

Spirit Halloween Store
09.2023 - 11.2023

Sunglass Specialist

Dillards Department Store
07.2021 - 08.2023

Sales Associate

Fashion Q
10.2018 - 06.2021

Tempe High School

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