Summary
Overview
Work History
Education
Skills
Timeline
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Dani Luckey

Atlanta,GA

Summary

Dynamic business owner with a proven track record in customer relations and operations management at LuckeyDawg. Expert in building lasting client relationships and enhancing customer satisfaction through exceptional service. Skilled in marketing strategies and financial oversight, driving repeat business and referrals while fostering a welcoming environment.

Overview

36
36
years of professional experience

Work History

Owner

LuckeyDawg
08.2009 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Sales Associate

William Sonoma
04.1998 - 04.2001
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Personal Assistant

UBS Investment Bank
01.1997 - 02.1998
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.

Personal Assistant

Grub Street Productions/Frasier/Wings
02.1995 - 01.1997
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Enhanced executive productivity by managing complex calendars and scheduling high-level meetings.

Personal Assistant

Tig Productions/Kevin Costner
12.1989 - 02.1995
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.

Owner

Classic Atlanta Reunions
05.1989 - 12.1989
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Interacted well with customers to build connections and nurture relationships.

Education

Bachelor Of Communications - Journalism

University of Georgia
Athens, GA
05.1989

Bachelor Of Communications - Journalism

The University of Alabama
Tuscaloosa, AL
05.1986

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Operations management
  • Business management
  • Marketing
  • Business launch
  • Social media control
  • Customer service

Timeline

Owner

LuckeyDawg
08.2009 - Current

Sales Associate

William Sonoma
04.1998 - 04.2001

Personal Assistant

UBS Investment Bank
01.1997 - 02.1998

Personal Assistant

Grub Street Productions/Frasier/Wings
02.1995 - 01.1997

Personal Assistant

Tig Productions/Kevin Costner
12.1989 - 02.1995

Owner

Classic Atlanta Reunions
05.1989 - 12.1989

Bachelor Of Communications - Journalism

University of Georgia

Bachelor Of Communications - Journalism

The University of Alabama

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Dani Luckey