Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Daniela Martinez

Lakeland,FL

Summary

Detail-oriented team player with strong organizational skills. Successful at managing multiple priorities with a positive attitude.

Overview

8
8
years of professional experience

Work History

Sales Representative

AT&T
12.2018 - Current
  • Was able to showcase product knowledge and address concerns of customers
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory
  • Developed strong rapport with customers and created positive impression of business.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Manager

Firehouse Subs
06.2017 - 11.2018
  • Assured excellent customer experience at all times.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Crew Member

McDonald's
10.2015 - 02.2016
  • Collaborated with team members to complete orders.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked front counter, drive-thru and other areas.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

Diploma - High school diploma or GED

Durant High School
Plant City, FL

Skills

  • Engaging with Diverse Customers
  • Store Organization
  • Sales Forecasting
  • Account Management
  • Excellent Written and Verbal Communication
  • Store Opening and Closing
  • Reliable and Responsible
  • Relationship selling

Personal Information

Title: Sales Representative

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Representative

AT&T
12.2018 - Current

Manager

Firehouse Subs
06.2017 - 11.2018

Crew Member

McDonald's
10.2015 - 02.2016

Diploma - High school diploma or GED

Durant High School
Daniela Martinez