Daniela Martinez
Lakeland,FL
Summary
Detail-oriented team player with strong organizational skills. Successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Sales Representative
AT&T
12.2018 - Current
- Was able to showcase product knowledge and address concerns of customers
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory
- Developed strong rapport with customers and created positive impression of business.
- Collaborated with cross-functional teams to identify and address customer needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Manager
Firehouse Subs
06.2017 - 11.2018
- Assured excellent customer experience at all times.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Crew Member
McDonald's
10.2015 - 02.2016
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Diploma - High school diploma or GED
Durant High School
Plant City, FLSkills
- Engaging with Diverse Customers
- Store Organization
- Sales Forecasting
- Account Management
- Excellent Written and Verbal Communication
- Store Opening and Closing
- Reliable and Responsible
- Relationship selling
Personal Information
Title: Sales Representative
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
AT&T
12.2018 - Current
Manager
Firehouse Subs
06.2017 - 11.2018
Crew Member
McDonald's
10.2015 - 02.2016
Diploma - High school diploma or GED
Durant High School