Summary
Overview
Education
Certification
Work History
Skills
Timeline
CustomerServiceRepresentative

Dani McClimont

UX Designer
Orlando,FL

Summary

As a fresh and hungry new UX designer, I'm guided by both intuition and curiosity. I artfully leverage out-of-the-box colors, playful iconography and unique user flows to craft distinctive experiences that entice users to engage in my designs. My greatest passion in UX lies in assisting businesses in discovering and refining their brand identity and forging meaningful connections with their users. In addition, my education has sufficiently prepared me to tackle the roles and responsibilities of a UX Researcher.

I obtained my certifications from the Google Career Certificate Program and have nine years' prior experience in graphic design and marketing for a nonprofit organization.

Formerly held positions include Data Entry Clerk, Administrative Assistant, Program Coordinator, Social Media Manager, and Assistant Manager.Experience working for nonprofit organizations, national retailers, and fully remote companies.

Overview

10
10
years of professional experience
3
3

Combined years of post-secondary education

7
7

Professional Certifications

Education

Associate of Arts -

College of Central Florida
Ocala, FL
08.2014 - 12.2016

Certification

Foundations of User Experience Design, Google Career Certifications via Coursera, Mar 2023

Work History

Program Coordinator | Social Media Manager

Boys & Girls Clubs of America - Central Florida
Ocala, FL
12.2012 - 05.2021
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Assessed community needs and identified resources for social and community service programs.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Coordinated and managed content calendars via Buffer for each platform to establish timely and relevant posts on Twitter, Instagram, and Facebook.
  • Compiled, analyzed, and reported on client, employee, financial, and donor data in comprehensive Excel spreadsheets.
  • Completed all assigned ad hoc tasks and projects within tight deadlines while maintaining high-quality output and open communication with supervisors.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Designed and implemented social media strategies to align with organization goals.
  • Drafted speeches for organization executives and board members, created statistical snapshot infographics for fundraising events and board member recruitment, and advised on media talking points.
  • Gained strong leadership skills by managing projects from start to finish.
  • Increased member enrollment and engagement through social media.
  • Implemented strategies to increase public awareness of social and community service programs offered by organization.
  • Leveraged Canva and Adobe programs to develop marketing content such as promotional materials and social media advertisements.
  • Monitored online presence of organization's brand across platforms to engage with members and strengthen member relationships.
  • Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
  • Prepared reports of findings by illustrating data graphically and translating complex findings into narrative format.
  • Produced weekly content via Youtube and podcast platforms.
  • Oversaw research surveys to gather information about member health, education, lifestyle choices, and overall program effectiveness.
  • Screened and responded to calls, emails, and social media messages to facilitate communication and advance business processes.
  • Strengthened academic, social and physical education program offerings for at-risk area youth ages 6-18.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked cross-functionally with multiple departments to comply with internal policies, processes, and procedures and improve productivity.

Administrative Assistant | Data Clerk

Boys & Girls Clubs Of America - Central Florida
Ocala, FL
12.2012 - 05.2021
  • Accurately and efficiently collected, verified, and processed high volumes (300+/day) of organization-wide financial, personnel and statistical data for various private and federal systems and SQL databases, key stakeholders, and funding agencies.
  • Acted as Brand Ambassador, effectively conveying values and mission of organization, while serving as direct point of contact between enrolled and prospective Members and upper management.
  • Arranged travel accommodations for executives, including booking flights, hotels, meals, and transportation.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Compiled, analyzed, and reported on client, employee, financial, and donor data in comprehensive Excel spreadsheets.
  • Completed all assigned data entry and ad hoc tasks and projects within tight deadlines while maintaining high-quality output and open communication with supervisors.
  • Conducted regular audits of billing records to ensure accuracy and completeness.
  • Conducted regular customer meetings to review billing and collections status, create payment plans, and address any issues or concerns, resulting in 40% reduction in delinquent accounts over ten years.
  • Coordinated and scheduled appointments, meetings, and conference calls to optimize scheduling of executive staff.
  • Curated and scheduled engaging social media content across multiple platforms, including Facebook, Instagram, and Twitter, via Canva and Buffer, as well as Ad Copy for local newspapers and magazines to drum up community interest.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Developed and executed social media strategies and ad campaigns to increase brand awareness and engagement; monitored social media metrics and analytics to track performance and optimize content.
  • Developed and maintained positive relationships with clients, addressing inquiries and resolving disputes in a timely and professional manner.
  • Diffused negative customer interactions with compassion, poise, and patience.
  • Ensured accurate billing is issued to customers in accordance with internal policies and procedures.
  • Forged astute knowledge of back-office customer accounting processes.
  • Leveraged CRM Software, including SalesForce and Zendesk, and Project Management Software, including Slack, Trello, and Asana, to strengthen Member relationships, streamline sales processes, and increase team efficiency to drive organizational growth.
  • Maintained confidentiality and discretion of sensitive information by observing HIPPA guidelines.
  • Maintained meticulous record keeping practices and an organized filing process of all documents.
  • Maintained payroll information by calculating, collecting, and entering data via QuickBooks.
  • Managed accounts for over 300 customers across three locations, including billing, collections, and customer relations.
  • Prepared spreadsheets and created presentations with updated information to support executives tasked with making informed business decisions.
  • Preserved and respected customer confidence and protected operations by keeping information confidential.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Recorded and transcribed minutes for executive meetings.
  • Resolved problems, improved operations and provided exceptional customer service.
  • Screened and responded to calls, emails, and social media messages to facilitate communication and advance business processes.
  • Trained employees on data collection and entry procedures, systems, and reviewed their work for mistakes and duplications.
  • Worked cross-functionally with multiple departments to comply with internal policies, processes, and procedures and improve productivity.
  • Worked flexible hours across night, weekend, and holiday shifts.

Data Entry Specialist, Verifier and Researcher

Axion Data Services
Remote, WFH
09.2021 - 12.2022
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Assisted clients with their day-to-day business needs, providing exceptional customer service and resolving issues in timely and professional manner.
  • Completed and closed out accounts by targeted due dates by following up on accounts sent for audit.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Created and maintained data entry logs with Microsoft Excel to track data entry activities.
  • Ensured accurate billing was issued to customers in accordance with all state collection laws and guidelines.
  • Entered client details and notes into system for interdepartmental access and review and maintained accurate records of customer accounts, payments and payment plans.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Escalated cases containing erroneous or incomplete data for audit to necessary supervisors.
  • Maintained documents by organizing forms, making photocopies, filing records, preparing executive correspondence, and creating reports.
  • Maintained open communication with supervisors to meet deadlines and expectations, and follow established company guidelines.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Planned, executed, and controlled assigned projects, ensuring work performed aligned with contractual requirements.
  • Promptly and accurately researched, verified and entered a high volume (average 110+ a day) of financial and legal data into DebtNext database.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Scanned documents and saved in secure database to keep records of essential and confidential organizational information.
  • Supported Collections Team in meeting daily and monthly goals and metrics.
  • Took initiative to conduct independent internet research to verify data accuracy before submitting customer information for collection agents.
  • Worked independently in a remote setting, maintaining self-motivation to keep a consistent work schedule and completely concentrate on assigned tasks.

Assistant Store Manager

Spirit Halloween LLC
Orlando, FL
08.2021 - 11.2022
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Communicated product information with confidence and educated consumers about company.
  • Created and maintained safe and secure work environments for employees.
  • Designed and supervised creation of exciting merchandise displays to catch the attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted positively with hundreds of customers a day to build connections and nurture relationships.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored customer preferences to determine focus of sales efforts.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Observed each employee's individual strengths and initiated mentoring opportunities to improve areas of weakness.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Tracked and analyzed social media and online marketing initiatives.
  • Tracked and capitalized on emerging industry trends to boost campaign performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Wrote social media content on Twitter and Facebook to increase engagement with customers.

Skills

Active Listening

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Timeline

Design a User Experience for Social Good & Prepare for Jobs, Google Career Certifications via Coursera, Jun - Jul 2023

07-2023

Create High-Fidelity Designs and Prototypes in Figma, Google Career Certifications via Coursera, May - Jun 2023

06-2023

Responsive Web Design in Adobe XD, Google Career Certifications via Coursera, Jun 2023

06-2023

Build Wireframes and Low-Fidelity Prototypes, Google Career Certifications via Coursera, Mar - May 2023

05-2023

Conduct UX Research and Test Early Concepts, Google Career Certifications via Coursera, May 2023

05-2023

Foundations of User Experience Design, Google Career Certifications via Coursera, Mar 2023

03-2023

UX Design Process: Empathize, Define, and Ideate, Google Career Certifications via Coursera, Mar 2023

03-2023

Data Entry Specialist, Verifier and Researcher

Axion Data Services
09.2021 - 12.2022

Assistant Store Manager

Spirit Halloween LLC
08.2021 - 11.2022

Associate of Arts -

College of Central Florida
08.2014 - 12.2016

Program Coordinator | Social Media Manager

Boys & Girls Clubs of America - Central Florida
12.2012 - 05.2021

Administrative Assistant | Data Clerk

Boys & Girls Clubs Of America - Central Florida
12.2012 - 05.2021

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Dani McClimontUX Designer