Dani Miskell
Cincinnati,OH
Summary
Accomplished Commercial Business Analyst with a proven track record at Fifth Third Bank, enhancing operational efficiency and customer satisfaction through expert data analysis and process optimization. Skilled in Microsoft Office Suite and project management, I excel in transforming challenges into actionable solutions, significantly improving business practices with a keen focus on quality assurance and workflow analysis. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Commerical Business Analyst
Fifth Third Bank
11.2021 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Oversee processes of Global Payments, NACHA, ACH, Wire and Deposit Account Control Agreements
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
Consumer Credit Specialist
Citizens Bank
04.2019 - 11.2021
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Provided hands-on training in daily processes and job duties.
- Enhanced credit department efficiency by implementing streamlined processes and procedures.
- Optimized collections process, prioritizing high-risk accounts and strategizing appropriate actions.
Assistant General Manager
Bob Evans Restaurant
04.2015 - 04.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Education
High School Diploma -
Hamilton High School
Hamilton, OHSkills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Business process improvement
- Workflow Analysis
- Quality Assurance
- Operations Management
- Process Optimization
Timeline
Commerical Business Analyst
Fifth Third Bank
11.2021 - Current
Consumer Credit Specialist
Citizens Bank
04.2019 - 11.2021
Assistant General Manager
Bob Evans Restaurant
04.2015 - 04.2019
High School Diploma -
Hamilton High School
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