Dani Morgan
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bank Teller
ChoiceOne Bank
12.2023 - 07.2025
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Balanced cash drawer daily with zero discrepancies over 10 months
- Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
- Promoted bank products and services to customers based on their financial needs and goals
- Handled confidential customer information securely in accordance with privacy guidelines
- Resolved complex account issues by conducting thorough research and working closely with other departments as needed
- Participated in ongoing training programs to stay updated on industry trends and enhance job performance
- Supported branch management in various administrative tasks such as record-keeping, scheduling appointments, etc
- Demonstrated strong attention to detail when verifying signatures, identification documents, etc
- Developed strong relationships with regular customers through personalized service
- Investigated discrepancies or errors promptly to ensure timely resolution for customers
- Maintained a clean work area following established cleanliness standards
- Assisted in training new tellers on bank policies, procedures, and systems
Front Desk Supervisor
Schulte Hospitality Group
06.2022 - 10.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Sales Associate
WESCO International
12.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Noon Supervisor, Day Care Assistant
EDUStaff
09.2019 - 06.2022
- Increased efficiency in lunch serving lines by organizing students into orderly queues and assisting with food distribution when needed.
- Improved student behavior by implementing consistent and clear rules for the cafeteria environment.
- Ensured timely resolution of conflicts by effectively mediating disputes between students during lunch periods.
- Served as a positive role model for students by consistently demonstrating responsibility, kindness, and respect in interactions with others.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
Hardware Associate
Menards
03.2017 - 09.2019
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Increased sales revenue with strategic product placement and promotional displays.
- Enhanced customer satisfaction by providing timely and accurate hardware solutions.
- Demonstrated expertise in various hardware categories by staying up-to-date with industry developments.
- Assisted customers in selecting appropriate tools and materials for their projects, leading to increased sales conversions.
Cash Office Manager
K-Mart
07.2015 - 03.2017
- Supported upper management in making data-driven decisions by preparing detailed financial reports highlighting key metrics related to revenue generation and expense management.
- Increased overall operational efficiency within the cash office by evaluating current practices, identifying areas for improvement, and implementing changes where needed.
- Maintained accurate inventory counts for all store assets, conducting frequent audits to ensure proper tracking of items.
- Streamlined cash office operations for enhanced efficiency by optimizing workflow processes and automating tasks.
- Served as a trusted mentor to junior staff members, providing guidance and support in their professional development pursuits.
- Implemented effective loss prevention strategies by closely monitoring transactions, identifying suspicious activities, and taking appropriate action when necessary.
Education
Completion - Computer Aided Drafting and Design
Muskegon Area Career Tech Center
Muskegon, MIHigh School Diploma -
Fruitport High School
Fruitport, MISkills
- Attention to detail
- Money handling
- Problem Solving
- Customer Service
- Customer relationship development
- Multitasking and organization
- Strong work ethic
- Reliable
Certification
- Preparing for Advancement, 2018-02-01, 6-week class training for management positions
- CPR/First Aid, 2019-09-01, 2023-09-30
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Achieved 75% of sales quota.
- Completed manager training program.
- Promoted to Cash Office Manager after only one year for exceptional performance.
Timeline
Bank Teller
ChoiceOne Bank
12.2023 - 07.2025
Front Desk Supervisor
Schulte Hospitality Group
06.2022 - 10.2023
Sales Associate
WESCO International
12.2021 - 07.2022
Noon Supervisor, Day Care Assistant
EDUStaff
09.2019 - 06.2022
Hardware Associate
Menards
03.2017 - 09.2019
Cash Office Manager
K-Mart
07.2015 - 03.2017
Completion - Computer Aided Drafting and Design
Muskegon Area Career Tech Center
High School Diploma -
Fruitport High School
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