Dani Morris
Griffin,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
38
38
years of professional experience
Work History
Customer Service Representative Specialist
First National Bank
04.1985 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
First National Bank Travel Club Assistant
First National Bank
06.1995 - 12.2022
- Greeted customers and offered them assistance.
- Promptly responded to all requests for assistance.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Handled customer complaints in a professional and courteous manner.
- Assisted customers payments for trips.
- Managed trip roster with sign ups.
Education
High School Diploma -
Griffin High School
Griffin, GA06.1977
Skills
- Customer Service and Assistance
- Information Updates
- Enrollment Assistance
- Program Promotion
- Setting Up Appointments
- Microsoft Office
- Loyalty Programs
- POS Transactions
- Team Goals
- Document and Records Management
- Order and Refund Processing
- Administrative Duties
- Process Transactions
- Invoice Preparation and Processing
- Billing Adjustments and Refunds
Timeline
First National Bank Travel Club Assistant
First National Bank
06.1995 - 12.2022
Customer Service Representative Specialist
First National Bank
04.1985 - Current
High School Diploma -
Griffin High School