Dani Mrza
Skokie,IL
Summary
Adept at handling high-volume customer interactions with professionalism and efficiency, I elevated customer service standards during my tenure at ICanvas. Leveraging exceptional organizational skills and computer proficiency, I consistently improved operational workflows and client satisfaction. My approach combines active listening and confidentiality handling, showcasing my ability to excel in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
doubletree by hilton
06.2022 - 05.2025
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Provided assistance with mail distribution, package delivery and pickup services.
- Compiled reports from information gathered through computer systems or other sources for management review.
- Managed digital and analog filing systems to protect confidential data.
Customer Service Representative
icanvas
11.2021 - 06.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Logged details of customer service calls in computer system following correct protocols.
Education
Associate in Arts (A.A.) - Nursing
Oakton Community College
Skokie, IL12.2023
Skills
- Organizational Skills
- Work Prioritization
- Active Listening
- Appointment Scheduling
- Confidentiality Handling
- Professionalism
- Computer Proficiency
- Attention to Detail
- Excellent Communication
- Time Management
- Microsoft Office Suite
- Multitasking Abilities
Certification
Certified Nursing assistant
LANGUAGES
Arabic Fluent
Assyrian Fluent
Timeline
Front Desk Receptionist
doubletree by hilton
06.2022 - 05.2025
Customer Service Representative
icanvas
11.2021 - 06.2022
Associate in Arts (A.A.) - Nursing
Oakton Community College
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