Dani Murrell

● Collaborated with the Branch Manager in building and executing programs and events models to best achieve branch needs
● Achieved administration duties such as documents, scheduling, daily reports and budgeting in a timely matter
● Monitored metrics and developed actionable insights to improve efficiency and performance
● Managed various tasks related to library customer service system, processes and tools, including the analysis of system data and reporting
● Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
● Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

● Successfully drove various library operational process improvements including 5% improvement in the children’s book circulation via implementation of a book report fee removal implemented teen movie nights that resulted in 15% increase in young adult book circulation
● Accelerated productivity in clerical staff by 20% by implementing a job duties rotation program
● Coordinated with members of the N.Y.P.D. community affairs department, local politicians and other community partners to plan and execute various special events
● Directed various event-based projects including job fairs, college fairs and community events such as holiday events and fashion shows
● Utilized effective communication skills to elicit and define requirements and successfully convert into project scope as part of various library-based projects
● Effectively conveyed status of multiple task to cross-functional projects team members