Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Daniela "Dani" OlguinMiranda

Santa Ana,CA

Summary

Organized server with experience in high-volume and fast-paced restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Communicative and dedicated to providing elevated service and providing unforgettable guest experience. Versatile with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in busy, high-stress environments.

Overview

6
6
years of professional experience

Work History

Server

Mutt's Eastbluff
Newport Beach, CA
09.2021 - Current
  • Resolved problems, improved operations and provided exceptional service.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with Toast POS system to place food and alcohol orders.
  • Coordinated with participating vendors during event planning.
  • Served high customer volumes during special events, nights and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Server

The Crab Cooker
Newport Beach, CA
06.2021 - Current
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Worked with Aloha POS system to place orders.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash bank.

Server, Assistant Manager, Host

Mo’s Egg House
Temecula, CA
06.2016 - 06.2021
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Paid attention to customer requests, detail, and presentation in food window in order to expedite and run food.
  • Cultivated warm relationships with regular customers.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Worked with Clover and Toast POS systems to place orders, manage bills and handle complimentary items.
  • Trained new hosts, servers, expeditors and food runners according to company policies and standards.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Education

High School Diploma -

Murrieta Mesa High School
Murrieta, CA
06.2015

Skills

  • Verbal and Written Communication
  • Team Player
  • Bilingual; English and Spanish
  • Service-Oriented
  • Use of multiple Point of Sale Systems
  • Transactions and Cash Handling
  • Upselling and Cross Selling
  • Conflict and Complaint Resolution
  • Relationship Building
  • Staff Training
  • Reliable and Responsible
  • Multitasking and Prioritization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Mutt's Eastbluff
09.2021 - Current

Server

The Crab Cooker
06.2021 - Current

Server, Assistant Manager, Host

Mo’s Egg House
06.2016 - 06.2021

High School Diploma -

Murrieta Mesa High School

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Daniela "Dani" OlguinMiranda