Summary
Overview
Work History
Education
Skills
Certification
Languages
Contact
Timeline
Generic

Daniela Palacio

Brandon,FL

Summary

Proactive Server with 4 years of experience working in 3 restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Focused and reliable, bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. Knowledge of Food Service Regulations. Lifting. Verbal and Written Communication. Flexibility. Basic Math. Customer Service. Resolve Conflict. Teamwork. Persistence Energy Level Selling to Customers Needs.

Making Problem Sensitivity Multi-tasking

Offering solid foundation in linguistic principles and cultural sensitivity, with keen interest in facilitating communication across language barriers.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Interpreter

Cyracom
02.2023 - 09.2024
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.

Server

Acropolis Greek Taverna, Riverview
08.2022 - 11.2023
  • Increased sales from $[Number] to $[Number] by upselling [Product] to customers
  • Upsold high-profit items like appetizers and mixed drinks to boost sales
  • Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction
  • Kept track of the event's finances, including initial deposits, payments due, and balances at the end
  • Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area.

Server

Texas de Brazil
11.2021 - 07.2022
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
  • Was frequently complimented by customers for going above and beyond my normal responsibilities
  • Kept track of the event's finances, including initial deposits, payments due, and balances at the end
  • Kept the tables clean and tidy with tableware, glassware, silverware, and linens
  • Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
  • Resolved issues in a professional and timely manner, resulting in higher customer satisfaction ratings
  • Checked identification to enforce the age requirement for alcoholic beverages
  • Created orders, documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Took credit card, cash, and gift certificate payments and gave cash transactions change
  • Double-checked food trays against customer orders and added missing items to avoid trips to the kitchen
  • Kept track of cash receipts and deposits to ensure complete accuracy
  • Collaborated with the kitchen team to assist with order preparation, manage efficient deliveries, and minimize customer service issues by verifying meals
  • Informed the manager about any accidents, injuries, or unsafe working conditions
  • Kept track of food distribution, double-checked special diet guidelines, and quickly delivered meals to recipients.

Server

Miami Slice
05.2018 - 06.2020
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
  • Kept track of event finances, including initial deposits, due payments and final balances
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
  • Received frequent customer compliments for going above and beyond normal duties
  • Monitored food distribution, verified guidelines for special diets and delivered meals to recipients quickly
  • Managed food resources, memorized orders and wrote patron's food orders on slips in 10-seat restaurant
  • Professionally and efficiently resolved issues and enhanced customer satisfaction ratings
  • Restocked salad bar and buffet for lunch and dinner service
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality
  • Cleared dishes and glassware quickly following each course.

Education

Associate of Arts -

Tampa
HCC

Skills

  • Customer Service
  • Event Coordination
  • Bilingual in Spanish and English
  • Energetic and Enthusiastic
  • Positive Attitude
  • Email and Telephone Etiquette
  • Team Development

Certification

Interpreter.

Lashing certificate.

Nails certificate.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Contact

7543179129 

morxdani@gmail.com

Timeline

Interpreter

Cyracom
02.2023 - 09.2024

Server

Acropolis Greek Taverna, Riverview
08.2022 - 11.2023

Server

Texas de Brazil
11.2021 - 07.2022

Server

Miami Slice
05.2018 - 06.2020

Associate of Arts -

Tampa

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Daniela Palacio