Results-driven management professional with proven track record of leading successful programs and initiatives. Known for fostering collaboration and achieving impactful outcomes. Reliable and adaptable, skilled in strategic planning and team leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Innovations
Heart Ministry Center
07.2024 - Current
Created and reported on KPIs to validate and demonstrate the success of social enterprises.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Established strong relationships with clients, leading to increased customer satisfaction and repeat business engagements.
Served as a liaison between the Social Enterprise teams and executive leadership, effectively communicating progress updates.
CEO Administrator
Heart Ministry Center
05.2023 - 07.2024
Developed and maintained effective filing systems for easy retrieval of important documents, increasing operational efficiency.
Maintained confidentiality in handling sensitive information, preserving trust.
Facilitated meetings both internally and externally with appropriate preparation including agenda creation distribution materials coordination.
Managed high-level correspondence effectively prioritizing responses according to urgency levels while maintaining professionalism.
Fresh Start Program Coordinator
Heart Ministry Center
01.2022 - 05.2023
Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Increased participant engagement by tailoring program content to meet diverse community needs.
Maintained detailed records of program activities and participant data, ensuring compliance with internal policies.
Facilitated partnerships with local organizations to expand program offerings, broadening community impact.
Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
Designed program implementation and maintenance plan.
Enhanced program efficiency by streamlining processes and implementing innovative solutions.
Fresh Start Facilitator
Heart Ministry Center
07.2021 - 01.2022
Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Behavior Health Technician
CenterPointe Campus for Hope
02.2020 - 07.2021
Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
Completed documentation for every incident and forwarded to correct personnel for review.
Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
Shelter Support Staff (Overnight & Day Shifts) at The Father’s Heart Street MinistryShelter Support Staff (Overnight & Day Shifts) at The Father’s Heart Street Ministry