Reliable and competent Medical Billing professional with exceptional data entry and customer service skills.
Overview
4
years of professional experience
2
years of post-secondary education
Work History
Encoda, LLC
Remote, REMOTE
Medical Biller
02.2022 - Current
Job overview
Process dermatology claims for two clients in Minnesota and New York
Answering patient phone calls. Call range between 10 to sometimes as low as 5
Taking Patient Payments
Verified correct patient insurance
Refiled claims for patients whom are part of Medicare.
Trained new employee on how to submit claims through remote desktop and PM
Adhered to established standards to safeguard patients' health information
Allan Hancock College Health Services
Santa Maria, CA
Front Desk Receptionist
08.2019 - 05.2020
Job overview
Making appointments for students
Filing medical records
Answering phones
Posting flyers
Greeted students
Checked in students
Verified students’ name
Faxed, copied, and scanned documents
Insurance Verification & Prior Authorizations Dr
Mitchell Spirt
Los Angeles, CA
Insurance Verification Specialist
01.2019 - 06.2019
Job overview
Verify patient’s insurance benefits by doing worksheets
Call on claims and make sure payment is remitted
Create appeal letters for insurance companies
Initiating and receiving approvals on Prior Authorizations for Procedures, Medications, Radiology
Scheduling patients and calling to confirm patients
Creating patient invoices
Answering phones
Entering new patients in practice fusion
Mail retrieval
Batch creating
Sending medical records to appropriate doctors as needed
Filing charts and papers
Putting patients in rooms and cleaning rooms after patients are finished
Organization of probiotics sold in office
Collecting payments from Biologics savings programs
Employee Timecards
Identified issues, analyzed information and provided solutions to problems
Worked with customers to understand needs and provide excellent service
Resolved problems, improved operations and provided exceptional service
Actively listened to customers' requests, confirming full understanding before addressing concerns
Learned new skills and applied to daily tasks to improve efficiency and productivity
Offered friendly and efficient service to customers, handled challenging situations with ease
Received and processed stock into inventory management system
Proved successful working within tight deadlines and fast-paced atmosphere
Swipe Payment Solutions
Los Angeles, CA
Support Specialist
03.2017 - 03.2018
Job overview
Process and upload merchant applications to VIMAS customer database
Answered phones calls and emails from merchants and advised them on how to resolve any questions customers had by educating them on various procedures as the customer relate to chargeback concerns or any other concerns they had
Downloaded Merlink report into Microsoft Excel document and sent it to risk department to show the collection status on chargebacks daily
Downloaded software on to credit card terminals and shipped them out to approved merchants.
Shaghal Ltd
Los Angeles, CA
Data Entry/Shipping & Receiving
02.2016 - 11.2016
Job overview
Download orders for electronics from QuickBooks, prepare the corresponding shipping labels.
Carried out day-to-day duties accurately and efficiently
Laser Technologies
Santa Monica, CA
Office Manager
06.2015 - 10.2015
Job overview
Located Ink Cartridges for customers both domestically and abroad and placed orders with appropriate third-party business to complete customer requests
Create and send invoices to the customers and vendors and track order to completion, to ensure receipt
Ran report to ensure accounts are current and/or to identify companies that were in collection and reached out to them to inquire about payment status and made notation in the account record in QuickBooks
Assisted customer with any questions or concerns about their orders or their account status
Recorded payments in QuickBooks, and reviewed reports to identify any irregular activities that could indicate fraud and make appropriate notations in the account, and handle any chargebacks that may come in.
General, Equipment
Los Angeles, CA
Receptionist
01.2015 - 06.2015
Job overview
Managed customer inquiries regarding department transfers and general questions
Produced invoices for return/purchase and inventory selections
Located items undergoing process through inventory tracking of RMA parts
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Provided callers with address, directions, company website and related information